Aissatou Seye Email & Phone Number

Genève Ville

As an International Sales Processor, I am presently working for Utilitywise. My role is to check the sales pack sent by the French, German and Dutch energy consultants and to make sure that all the documents and signatures required are present. Once the quality and assurance check for the sales pack have been done, I have to process the financial information on our bespoke system. During the sales process it is really important to have a fine attention to detail in order to ensure that compliance is met and helps protect the company from any inflated sales values. This could affect billing targets and financial projections. It provides the details needed when invoicing suppliers ensuring that Utilitywise is paid.My other tasks involve using various pricing tools and matrices on Excel, general day to day admin duties such as inputting datas onto our database, working and updating different spreadsheets.My role requires to be reliable, trustworthy, organised and methodical, a logical thinker and problem solver, to have excellent time management skills, to be able to meet strict deadlines, work well as part of a team and respect confidential information. One of my successes is to have an error’s rate of 0 percent and achieving all my KPIs

My main task is to ensure constant customer’s satisfaction through inbound and outbound phone calls letters and emails from P&G consumers through the Salesforce system. As part of a team, this position demands achieving targets set by the business. In a pro-active state of mind, this job requires excellent telephone manners at all times as well as excellent interpersonal skills. During my time at this position, I was promoted to supervising the mailbox in order to set priorities to my teammates. Moreover, I developed a genuine team spirit and got involved into training new teammates, giving the confidence needed for the job. An essential part of the job is representing and defending the image of P&G.

Région De Genève, Suisse

Working for Geneva Airport, in a pressurised environment, I was on a daily basis in charge of informing passengers and assuring them a quality and professional service and information. Within a team, I had to effectively handle the crowd in order to keep traffic as fluid as possible. I had to anticipate and handle in a calm and effective manner sensitive congestion such as bomb alert, disruptive passengers as well as lost children. This job required high interpersonal skills such as being comprehensive, empathetic but also directional and firm.

Région De Genève, Suisse

During my three years apprenticeship for the Department of Finance of the State of Geneva, I was mainly in charge of maintaining relationship with and answering queries from Switzerland taxpayers and public workers via telephone or emails. Moreover, an important part of my apprenticeship was making and drafting of minutes during meetings. This position required computer skills including an excellent understanding of software such as Word, Access, Excel, PowerPoint as well as Outlook. Furthermore, I had to move from different services within the Department. Those services include the Accountancy service, General Management service and IT Management.

Certificat Fédéral De Capacité, Commerce

Relations Internationales