Aiswariya Jayaram E K

Aiswariya Jayaram E K Email and Phone Number

Customer Experience Manager @ Mercedes-Benz Bridgeway Motors
Kozhikode, KL, IN
Aiswariya Jayaram E K's Location
Kozhikode, Kerala, India, India
About Aiswariya Jayaram E K

A highly organized and customer-focused professional with 10+ years of extensiveexperience in customer service, relationship management, and passenger service.Adept in developing and maintaining strong customer relationships, providingaccurate and timely information to passengers, and ensuring customer satisfaction.Proven ability to work independently and as part of a team to achieve objectives.Committed to providing excellent customer experience with a consistent emphasison high quality service

Aiswariya Jayaram E K's Current Company Details
Mercedes-Benz Bridgeway Motors

Mercedes-Benz Bridgeway Motors

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Customer Experience Manager
Kozhikode, KL, IN
Employees:
3028
Aiswariya Jayaram E K Work Experience Details
  • Mercedes-Benz Bridgeway Motors
    Customer Experience Manager
    Mercedes-Benz Bridgeway Motors
    Kozhikode, Kl, In
  • Mercedes-Benz Bridgeway Motors
    Customer Experience Manager
    Mercedes-Benz Bridgeway Motors Apr 2024 - Present
    Kozhikode, Kerala, India
  • Tata Motors
    Customer Experience Manager
    Tata Motors Jun 2021 - Apr 2024
    Kozhikode, Kerala, India
    1. Develop customer service strategies to improve customer satisfaction andloyalty.2. Create, implement and manage customer loyalty programs.3. Monitor customer feedback and ensure customer issues are resolved in atimely and satisfactory manner.4. Coordinate internal departments to ensure customer needs are met.5. Analyze customer data and use it to identify opportunities forimprovement.6. Develop and maintain customer service policies and procedures.7. Ensuring proper Training and regular assessments of dealership staff8. Taking Feed backs and ensuring quality Concerns Resolution9. Designing Corrective Actions on Customer Insights & Process Auditssuperior Customer Experience will ensure the following business benefits
  • Volkswagen India
    Customer Relations Manager
    Volkswagen India Dec 2019 - Apr 2021
    Calicut
    1. Developed and maintained relationships with current and potentialcustomers.2. Followed up on customer inquiries and complaints in a timely manner.3. Analyzed customer data and feedback to identify trends and suggest waysto improve customer service.4. Managed customer records and contact information in customerrelationship management (CRM) software.5. Generated reports on customer behavior, feedback, and other insights.6. Collaborated with sales and marketing teams to create strategic plans forcustomer engagement.
  • Kvr Hyundai
    Customer Relations Executive
    Kvr Hyundai Mar 2019 - Nov 2019
    Calicut
    1. Managed customer inquiries and complaints via phone, email, and inperson.2. Followed up with customers to ensure their satisfaction with the product/service.3. Resolved customer issues and provided efficient resolutions.4. Created and maintained accurate customer records.5. Developed and maintained relationships with customers.6. Monitored customer feedback and took appropriate action.
  • Popular Hyundai
    Customer Relations Executive
    Popular Hyundai Oct 2017 - May 2018
    Calicut
    1. Responded to customer inquiries regarding the company's products andservices2. Addressed customer complaints in a timely and professional manner3. Provided customers with product and service information whenrequested4. Processed customer orders and arranged delivery5. Monitored customer accounts to ensure accurate billing and payment6. Investigated and resolved customer issues and complaints
  • Globeground India
    Ground Staff
    Globeground India Dec 2016 - Sep 2017
    Bangalore
    1. Greeted passengers and provided assistance with ticketing, check-in, and boarding procedures2. Processed ticket reservations and cancellations and answered inquiries regarding flight schedules and fares3. Verified passenger identification documents and issued boarding passes4. Weighed and tagged luggage for international flights and provided passengers with information regardingcustoms and immigration procedures5. Assisted passengers with special needs, including unaccompanied minors and passengers with disabilities6. Maintained records of passenger complaints and reported any irregularities to the supervisor
  • Arooha Tours And Travel
    Senior Visa Consultant
    Arooha Tours And Travel Mar 2015 - Nov 2016
    Kozhikode, Kerala, India
    1. Provided visa assistance to customers by researching and analyzing visa requirements.2. Advised customers on visa application processes, documents required and timelines for visa processing.3. Reviewed and processed visa applications for accuracy and completeness.4. Assisted customers in filling out visa application forms and other documents.5. Coordinated with embassies and consulates for issuance of visas.6. Verified submitted documents and issued visas accordingly.7. Maintained records of visa applications, approvals and rejections.
  • Air India Sats Airport Services Private Limited (Aisats)
    Ground Staff
    Air India Sats Airport Services Private Limited (Aisats) Aug 2013 - Mar 2015
    Delhi, India
    1. Greeted customers entering the terminal and provided assistance with ticketing, check-in and baggage handling2. Assisted customers in locating the correct check-in and boarding gates3. Resolved customer inquiries and complaints in a professional manner4. Maintained up-to-date knowledge of airline schedules and flight information5. Operated the computer/ticketing system to issue tickets, check-in baggage and provide other services6. Verified passenger identification and flight documents7. Provided assistance to passengers with special needs such as wheelchairs

Aiswariya Jayaram E K Education Details

Frequently Asked Questions about Aiswariya Jayaram E K

What company does Aiswariya Jayaram E K work for?

Aiswariya Jayaram E K works for Mercedes-Benz Bridgeway Motors

What is Aiswariya Jayaram E K's role at the current company?

Aiswariya Jayaram E K's current role is Customer Experience Manager.

What schools did Aiswariya Jayaram E K attend?

Aiswariya Jayaram E K attended Bharathiar University.

Who are Aiswariya Jayaram E K's colleagues?

Aiswariya Jayaram E K's colleagues are Subhra Mondal, Cedric Marti, Divyanshi Sharma, Priyanka Lohar, Ron Ninan, Rohit Lovanshi, Levin Funtek.

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