Angelo J. Italiano, B.Comm. Email & Phone Number

Toronto, Ontario, Ca

Building and growing our Google Cloud Platform (GCP) practice by leading a team of solution architects, cloud engineers, and delivery resources.

Toronto, Ontario, Ca

Google Cloud Certified Professional Cloud Architect focused on helping organizations achieve their expected value and benefits from Google Cloud Platform (GCP) products, in addition to Google Workspace, Chrome Enterprise, and Google Voice.

Irvine, California, Us

DevOps Consultant on the Delivery team helping Enterprises and SMBs use bleeding-edge technology to take their business and technical requirements to the next-level.Google Cloud Certified Professional Cloud Architect and HashiCorp Certified (Vault Associate; Vault Certified HashiCorp Implementation Partner (CHIP); Terraform Associate; Terraform: Certified HashiCorp Implementation Partner (CHIP); Consul Associate). Accredited Delivery Specialist for Red Hat Ansible and OpenShift Container Platform.

Thornhill, Ontario, Ca

BSS Developer/DevOps working as part of the Engineering/IT - New Product Delivery Team, responsible for effective integration, development, and operations of key business systems for TeraGo. Uses modern technologies to build RESTful web services integrating various telecommunications, automation, and cloud billing systems. Works with Amazon Web Services (AWS) as an AWS Certified Developer Associate, and implementation of Microsoft 365/Azure solutions.2018 & 2019 'TOP' Award Winner (TeraGo Outstanding Performer).Developed and released an Open Source Puppet module to install Microsoft packages for Linux systems, available on GitHub and PuppetForge.Developed an API to enable an automated synchronization tool from Microsoft Dynamics Navision to an internal PHP backend system utilizing SOAP WebServices, MS SQL Server, and MariaDB.Created an Outlook E-Mail Signature Generator application in Python deployed to all company workstations.About TeraGoTeraGo provides businesses across Canada and internationally with cloud, colocation and connectivity services. TeraGo manages over 3,000 cloud workloads, nine data centres in the Greater Toronto Area, the Greater Vancouver Area, Ottawa, Kelowna, Winnipeg, St. Louis and Newport, United Kingdom, and owns and manages its own IP network. The Company serves approximately 4,000 business customers in 46 major markets across Canada including Toronto, Montreal, Calgary, Edmonton, Vancouver and Winnipeg. TeraGo Networks is a Competitive Local Exchange Carrier (CLEC) and was recognized by IDC as a Major Player in MarketScape Cloud Vendor Assessment. TeraGo Networks was also selected as one of Canada’s Top Small and Medium Employers for 2017.

Toronto, On, Ca

Reporting to the Vice President of Marketing & Communications, responsible for overseeing the company’s online store, enhancing digital performance and growth.Drove and managed high­-impact marketing initiatives and campaigns, web site optimization and merchandising projects, as well as digital content development. Worked with cross­-functional teams to create marketing campaigns and focus efforts on delivering an engaging web experience for customers by driving, monitoring and reporting on acquisition, engagement, sales, and retention.About Merrithew™Merrithew, Leaders in Mindful Movement™, was co­founded by Lindsay and Moira Merrithew in 1988. For over 25 years they have been dedicated to enriching the lives of others by providing responsible exercise modalities and innovative fitness brands across the globe. Merrithew's premier Pilates brand, STOTT PILATES®, delivers best­-in class Pilates education and media to everyone from avid exercisers, elite athletes, and pre/post­-natal clients, to rehab and fitness professionals, and is used by studios worldwide.Other high­-end Merrithew fitness brands include ZEN•GA®, Total Barre™ , CORE™ Athletic Conditioning & Performance Training™, and Halo® Training. Merrithew has trained over 45,000 students in over 100 countries. MERRITHEW's Media Division (MMD) produces print and video­-based content for professional and consumer markets.

Vancouver, British Columbia, Ca

Directed 100+ remote agents in 24x7 virtual call-center environment with 15+ direct reports handling phone calls, online chats, and remote technical support. Recruited, trained, and managed daily team activities.• Developed new processes, decreasing service turnaround times by 40% and increasing client satisfaction by 20% in Net Promoter Score (NPS)• Eliminated client queue wait times, reduced labour costs by 20%, and optimized schedule in 6 time zones by analyzing historical and forecasting data to create new shift patterns.• Designed and developed automated reporting macros in Excel, enabling delivery of daily performance metrics outlining success of key performance indicators (KPIs).

Vancouver, British Columbia, Ca

Delivered support to clients and agents. Managed in-store department shifts for 10 employees.• Streamlined operations by creating new processes implemented across Canada, including daily task list, standard operating procedures (SOPs), and best practices that are still in use today.

Vancouver, British Columbia, Ca

Led department of 10 in-store employees at various Best Buy retail locations in Greater Toronto area. Assisted in new store openings and trained staff across Ontario. Met Geek Squad service standards. Championed re-launch of Geek Squad in Canada. Provided support to all stores nationally.• Awarded #1 national award for most profitable department for 4+ consecutive quarters by exceeding forecasted sales, meeting labour budgets, and ranking highest in client satisfaction.

Vancouver, British Columbia, Ca

Sold technology solutions to retail customers.

Volunteered as a Service Desk Supervisor / Assistant Venue Technology Manager at the Toronto 2015 (TO2015) Pan/Parapan Am Games in the Technology group. Provided top-notch world-class technical support for all Pan American countries’ athletes, chefs de missions (CDM), the International Olympic Committee (IOC) and the press / media within the athletes’ village venue. Led shifts, coordinating up to 5 on-site technicians and external vendors simultaneously, ensuring daily KPIs and service level agreements (SLAs) were met.• Worked alongside the CTO of Cisco Canada during implementation• Recognized as interim Assistant Venue Technology Manager• Earned “PREB” Volunteer Certificate from the Ontario Volunteer Centre Network (OVCN)

Toronto, Ontario, Ca

Oversaw 15+ development projects simultaneously in a 4-month period. Provided consultation to clients on a billable-hour basis designing customized web-based customer relationship management (CRM) solutions integrating with QuickBooks accounting software. Planned daily, weekly, and monthly cycles with deliverables, including progress reports, business analysis, implementation, and user acceptance testing (UAT).• Generated $30K in new monthly recurring revenue, by adding 4+ dedicated clients in the first month.• Retained a large key account by exceeding their expectations on deliverables.

London, Gb

Led a global, remote team of agile web developers, content producers, marketers, and technical support representatives for a digital distribution video game platform and e-commerce solution. Created and maintained professional relationships with partners including: Electronic Arts (EA), Ubisoft, BioWare, Disney, ActiVision, Amazon Web Services, CDNetworks, Google and PayPal.• Grew annual $100K e-commerce business into $1.4M+ revenue stream in 12 months without a budget increase by optimizing checkout experience, implementation of search engine optimization (SEO) best practices, and increased user engagement by using social media platforms.• Delivered e-mail marketing campaigns by growing double opt-in mailing list to over 200K active subscribers in 3 months with 28% open rate through the usage of flash sales and seasonal promotions.• Reduced fraud risk by 60%+ within 3 months by implementing automated geolocation and purchase verification techniques, including manual order review.• Revamped support strategy to eliminate $100K+ in annual costs and reduce customer frustration by building interactive online knowledgebase and frequently asked questions (FAQ) support system.Previous roles include: Web Development Team Lead, Product Manager, Community ManagerAs this was a fast-paced startup environment, several positions were held simultaneously.

Certificate, Project Management

Bachelor’S Degree, Information Technology Management, Telecommunications And Networking, Professional Communications