• Provided direct customer support to 200+ large ARR accounts at a B2B GRC software company• Coordinated cross-functionally with Sales and Legal teams to proactively resolve billing issues• Resolved conflicts with high-profile customers, solving high-stakes collection issues and fostering solid relationships in the process• Tracked account health metrics with aging statements, renewals, and new services• Initiated and led meetings with internal stakeholders regarding at-risk accounts, identifying problem areas and proposing solutions• Created Confluence documentation for new processes to support team members• Facilitated renewals and migrations with new customers following company acquisitions• Assisted with month and quarter-end close, generating hundreds of invoices

• Responsible for creating informational brochures, bookmarks, and advertisements for the Clark Library• Collaborated with library staff to create eye-catching, engaging designs to communicate ideas efficiently• Exemplified excellent time management skills, often working on multiple large projects at a time• Integrated social media in library advertising to increase engagement

• Organized lab materials and protocols for each session• Prepared reagents and other materials pertaining to each experiment• Communicated with students to aid with protocols• Graded student assignments and quizzes• Assisted professor in instruction

• Provided excellent customer service while consulting with clients to create high-quality advertisements utilizing the Adobe Creative Suite software• Worked on multiple projects at a time, especially during peak rush order weeks • Trained Junior designers and approved their work before sending to clients• Managed multiple large-scale design projects for campus-wide events• Assisted ADvantage Director in making hiring and firing decisions

• Designed behavioral experiments to evaluate prey preferences and mobility in Leptasterias, formally documenting all methods and procedures • Maintained detailed records of experiments and analyzed thousands of data points utilizing Excel• Worked diligently with a team of scientists, often collaborating with others on separate projects• Presented findings at Western Society of Naturalists, Sigma Xi, and concurrent symposia, and won an award for Sigma Xi Best Undergraduate Biological Research Poster