Amanda Aitken Email & Phone Number

Remote

 Full team management for 4 direct reports, responsible for Governance & Assurance, Risk & Controls, Customer experience and Outcomes Framework and all associated activities Ensuring strict regulatory requirements inc. Consumer Duty adherence including reporting requirements to key stakeholders at all levels.  Implemented a Journey end to end Outcomes Framework (incorporating, Customer, Operational, Commercial, Compliance outcomes) aligned to Insurer Service Risk Management approach… Show more  Full team management for 4 direct reports, responsible for Governance & Assurance, Risk & Controls, Customer experience and Outcomes Framework and all associated activities Ensuring strict regulatory requirements inc. Consumer Duty adherence including reporting requirements to key stakeholders at all levels.  Implemented a Journey end to end Outcomes Framework (incorporating, Customer, Operational, Commercial, Compliance outcomes) aligned to Insurer Service Risk Management approach to provide clear line of sight, including all regulatory requirements Responsible for delivering and embedding the risk, control and governance framework across the department  Defined a revised approach of the risk management framework and Insurer Service Risk Management Strategy to provide clear line of sight and accountability ensuring alignment with Outcomes Framework Redefined and delivered against the risk and control maturity programme in line with the planned roadmap Responsible for driving customer centric understanding and focus, implementation of measurable improvements, that continue to meet the need of FCA Consumer Duty Gap analysis to outline potential recommendations against FCA Thematic reviews for approval and implementation Ensuring delivery of change governance and assurance, with outcome, improvement and impact measures identified and tracked Working closely with the root cause and customer care teams for delivery of agreed root cause investigation outputs ISLT reporting Show less

 Facilitate the delivery by subcontractors of the Work and Health Programme in accordance with relevant delivery plans, frameworks, and industry standards, ensuring that subcontractors remain compliant and exceed their key performance indicators (KPIs). Through an effective performance management approach of ‘Challenge’ and ‘Support’, and by working closely with the management team and other internal support functions e.g., Quality and Compliance, Commercial and Finance etc. ensure… Show more  Facilitate the delivery by subcontractors of the Work and Health Programme in accordance with relevant delivery plans, frameworks, and industry standards, ensuring that subcontractors remain compliant and exceed their key performance indicators (KPIs). Through an effective performance management approach of ‘Challenge’ and ‘Support’, and by working closely with the management team and other internal support functions e.g., Quality and Compliance, Commercial and Finance etc. ensure subcontractors can successfully deliver all aspects of the Programme. Where appropriate, take mitigating actions, including initiating the step-in (Performance Improvement) process; support the management team to identify suitable partnerships and subcontracting arrangements to manage any gaps in delivery. Benchmark the performance of subcontractors with the aim of ensuring continued value for money and continuous improvement in performance and business practices. Create and agree with the management team, operational delivery plans in respect of designated subcontractors and maintain the plans as appropriate; support subcontractors in identifying any capability gaps and support the subcontractor in establishing goals and appropriate strategies to fill the gaps. Encourage subcontractors to commit to a practice of continuous improvement and the sharing of best practice among the network of Providers; to take responsibility for supporting the management team and other colleagues to drive continuous improvement across the Work & Health Programme and wider business. Seek innovative solutions, presenting business cases and working alongside colleagues and subcontractors, to develop the evidence base for new and improved approaches to delivery. Show less

Brighton, United Kingdom

 Designed, developed, and implemented a Business optimisation framework to enable additional margin by defining and delivering a consistent management process, including implementation and management of all optimisation initiatives within IT/Agile environment. Delivered extensive portfolio of business projects to time, cost, and quality. Delivered standardisation of systems and process.  Developed, managed, and evolved the product vision in collaboration with other members of… Show more  Designed, developed, and implemented a Business optimisation framework to enable additional margin by defining and delivering a consistent management process, including implementation and management of all optimisation initiatives within IT/Agile environment. Delivered extensive portfolio of business projects to time, cost, and quality. Delivered standardisation of systems and process.  Developed, managed, and evolved the product vision in collaboration with other members of the management team. Prioritised company development processes meeting customer requirements in line with the company direction/strategy. Negotiated with stakeholders and arrive at workable deployment schedules capable of meeting commercial goals. Approval level for technical level user cases, flows, diagrams, API specifications and integration plans.  Delivery of departmental strategic objectives. Responsible for recruitment of staff, management of the Business Support functionality (20 staff). Mentoring and training staff to reach professional development objectives and individual potential.  Budget setting. Identification of strategic risks and management thereof. Designed, developed company Environmental and sustainability policy, framework, and all associated activities. Show less

Supplier Performance Manager • Design and delivery of Supplier Performance framework to support Health & Safety and Operational compliance of 450+ global Suppliers.• Developed the Health and Safety Policy and all underpinning documentation. • Alignment of SLA Supplier requirements to Supplier Performance Framework to ensure all contractual requirements are measurable providing the means for monetary compensation where appropriate.• Responsible for continuous improvement… Show more Supplier Performance Manager • Design and delivery of Supplier Performance framework to support Health & Safety and Operational compliance of 450+ global Suppliers.• Developed the Health and Safety Policy and all underpinning documentation. • Alignment of SLA Supplier requirements to Supplier Performance Framework to ensure all contractual requirements are measurable providing the means for monetary compensation where appropriate.• Responsible for continuous improvement, operational processes, assurance activities, performance improvements on a day to day basis. • Management of all Supplier performance related issues and point of contact for escalation purposes.• Ongoing relationship management with key Agents to ensure all Supplier performance related issues are dealt with in a timely manner.• Evaluation of the reliability of internal controls, identified emerging areas for improvement and implementation and monitoring corrective action. Show less

Falmer

June 16 – July 17 Southern WaterREGULATORY RISK CONSULTANT • Design and delivery of risk and governance framework, continuous improvement framework, operational processes, assurance activities, performance improvements and delivering board agenda in line with regulatory obligations o Compliance with external regulatory requirements and policieso Evaluated the reliability of internal controls, identifed emerging areas for improvement and implementation and monitoring… Show more June 16 – July 17 Southern WaterREGULATORY RISK CONSULTANT • Design and delivery of risk and governance framework, continuous improvement framework, operational processes, assurance activities, performance improvements and delivering board agenda in line with regulatory obligations o Compliance with external regulatory requirements and policieso Evaluated the reliability of internal controls, identifed emerging areas for improvement and implementation and monitoring corrective action• Designed and delivered the compliance monitoring programmeo Monthly monitoring of control effectiveness, including additional assurance activities to the Water Quality internal control environment  Regulatory and reportingPROJECT MANAGER / CHANGE PMO, Southern Water• Successfully designed and implemented Business Management System (BMS) in line with the principles of ISO 9001 and Lean Six Sigma across the Infrastructure Directorate and governance framework• Supported effective decision making and control, encompassed all aspects of the 'Asset Lifecycle Process', including development of all supporting business processes, procedures, tools and templates• Oversaw the design and delivery of the final product while effectively managed key stakeholder groups through workshop facilitation• Proactive risk assessment and management, ensuring all issues were addressed and actioned in a timely and appropriate manner Show less

Brighton, United Kingdom

2006 – 2014 Mott Macdonald Group2006 – Jul 2014 RISK CONSULTANT PROJECT ASSURANCE, TNC DivisionLondon Fire Brigade, Control and Mobilising Services (CAMS)• Provided independent assurance, risk identification and analysis relevant to the contractor and authority systems• Implemented and managed complete project analysis and related assurance activities• Reviewed and analysed adopted methodologies to evaluate appropriateness for project requirements GOVERNANCE MANAGER… Show more 2006 – 2014 Mott Macdonald Group2006 – Jul 2014 RISK CONSULTANT PROJECT ASSURANCE, TNC DivisionLondon Fire Brigade, Control and Mobilising Services (CAMS)• Provided independent assurance, risk identification and analysis relevant to the contractor and authority systems• Implemented and managed complete project analysis and related assurance activities• Reviewed and analysed adopted methodologies to evaluate appropriateness for project requirements GOVERNANCE MANAGER Undisclosed Organisation• Ensured the improvement, development and implementation of the Quality Management System and governance framework to meet client requirements with production of all associated standardised documentation• Promoted positive change in stakeholder behaviours while built positive and inclusive relationshipsDIVISIONAL INTEGRATED MANAGEMENT SYSTEMS MANAGER Mott MacDonald TNC Division• Evaluated, implemented and managed the Integrated Management System (IMS)• Introduced and managed the Root Cause Analysis (RCA) methodology for investigation and long term action plans• Developed and implemented key improvements, while also documented processes and procedures Show less

Brighton Mott Macdonald (Cont)

CONTINUOUS IMPROVEMENT MANAGERMott MacDonald TNC Division• Developed, implementation and continued evaluation of the Continuous Improvement (CI) programme including effective coaching and facilitation to conduct analysis of barriers to none compliance• Promoted change, evaluated improvement measures as well as monitored and improved results• Implemented the standardisation of improvements division wide• Defined, developed and deployed business/technical solutions along with… Show more CONTINUOUS IMPROVEMENT MANAGERMott MacDonald TNC Division• Developed, implementation and continued evaluation of the Continuous Improvement (CI) programme including effective coaching and facilitation to conduct analysis of barriers to none compliance• Promoted change, evaluated improvement measures as well as monitored and improved results• Implemented the standardisation of improvements division wide• Defined, developed and deployed business/technical solutions along with effective key stakeholder management QUALITY ASSURANCE & GOVERNANCE MANAGER Heathrow Airport Ltd/T2, BAA• Oversaw quality planning, quality assurance, quality control and continual improvements• Delivered procedures, tools and techniques necessary to achieve outputs while meeting client requirements Show less

Brighton (Cont)

• Responsible for quality assurance for major Governmental project• Oversaw quality control including third party audit lead, inspection, testing and measurement; provided verification that deliverables conformed to specification and were fit for purpose while also met stakeholder expectations• Analysed supplier project compliance to processes and procedures and relevant standards, reporting outcomes to steering group• Defined, developed, and deployed business and technical… Show more • Responsible for quality assurance for major Governmental project• Oversaw quality control including third party audit lead, inspection, testing and measurement; provided verification that deliverables conformed to specification and were fit for purpose while also met stakeholder expectations• Analysed supplier project compliance to processes and procedures and relevant standards, reporting outcomes to steering group• Defined, developed, and deployed business and technical solutions• Developed, evaluated and implemented Continuous Improvement (CI) programme with facilitation• Defined and implemented continuous improvement outputs, drove efficiency and effectiveness improvements• Contract Board contractor performance reporting with respect to Quality Environmental and Health & Safety• Project Board project quality compliance performance reporting• Demonstrated strong knowledge of critical linkages/business strategies, identifying gaps and generating innovative solutions/mitigation plans Show less

Brighton, United Kingdom

RISK MANAGEMENT IMPLEMENTATION REGIONAL RISK MANAGER Firelink £330M, DCLG• Delivered a regional/national risk management framework as well as the production and implementation of all associated plans and related procedures. Improved operational resilience of major telecommunications project, reporting to the Joint Contract Board and Service Management Team INTEGRATED RISK MANAGEMENT/JUNIOR CONSULTANT • Identified and improved project assurance between government… Show more RISK MANAGEMENT IMPLEMENTATION REGIONAL RISK MANAGER Firelink £330M, DCLG• Delivered a regional/national risk management framework as well as the production and implementation of all associated plans and related procedures. Improved operational resilience of major telecommunications project, reporting to the Joint Contract Board and Service Management Team INTEGRATED RISK MANAGEMENT/JUNIOR CONSULTANT • Identified and improved project assurance between government policy/guidance on fire and Integrated Risk Management Plans (IRMP) across the Fire and Rescue Service (FRS) QUALITY OFFICER/MAJOR PROJECTS ASSISTANT Firelink £330M, DCLG• Drove forward process change in line with business support, financial and administration for client and project teams Show less