Achievements:•Developed a high level overview of global legislative changes and other reforms impacting on employee benefits• Introduced a quarterly update on global benefit developments to support consultants establish a client-focussed discussion on key legislative changes• Transitioned existing knowledge management communities to a new and enhanced knowledge management platform•Elevated the profile of knowledge management to proactively work with consultants to help develop and organise our intellectual capital•Collaborated with senior consultants to introduce a monthly monitoring service covering new developments with global accounting standards

Achievements:- Enhanced relationships with consultants to co-ordinate their input on pensions related consulting issues and prepare regular reports for senior management- Increased exposure to global markets to ensure the quality and delivery of a wide range of communications to update consultants on merger and acquisition activity; employee benefits and healthcare developments- Developed technical expertise and understanding of financial markets to act as a focal knowledge point to provide fixed income and equity data to support consultants in their work with clients

Achievements:•Transformed the information and research team from a reactive, library based function to a proactive market intelligence function, adding value to the business through enhanced market monitoring services and insightful analysis•Generated strategic insights that influenced the development of products/services and managed contact with senior executives relating to research/planning issues•Managed a variety of research projects, utilising a budget of £60K, to inform strategic reviews across different business areas to embrace market size, market share, current issues and likely future developments•Co-ordinated online surveys, giving oversight on questionnaire design and analysed the research findings for leadership to assess client satisfaction of consulting services •Provided leadership and oversight for the Market Intelligence team, consisting of two researchers and one competitor intelligence analyst, to ensure the research produced was fit for purpose and delivered within specified timescales •Introduced regular insightful competitor analysis - typically new services/products, significant corporate activity (e.g. office closures, client losses) •Enhanced the monitoring of media activity on our top competitors to identify key themes and produced a monthly report for the Head of Media Relations •Established a secure intranet site to hold anecdotal competitor intelligence obtained from a network of sales/managing consultants and new hires from competitors•Increased the visibility of the Market Intelligence team, its services and value with key stakeholders in the business, achieved via regular newsletters and a series of targeted presentations

Achievements:•Established a business intelligence service as part of an integrated business support offering for small to medium sized enterprises•Provided leadership and oversight to a Business Support team, consisting of one researcher and three business enquiry officers•Implemented a quality management system which involved the re-training of staff