Erianto Erianto Email & Phone Number

Jakarta, Id

Makassar, South Sulawesi, Indonesia

Makassar, South Sulawesi, Indonesia

1. Planned, managed, and developed training programs with hundreds of participants proposed to the government through the Job Competency Enhancement Program (Kartu Prakerja) based on the Indonesian National Work Competency Standards (SKKNI) and the Kartu Prakerja program guidelines.2. Planned, managed, and developed training programs with hundreds of participants proposed to the government through the Independent Study Program (MSIB) of Merdeka Belajar Kampus Merdeka (MBKM) based on the standards set by the Kampus Merdeka.3. Conducted evaluations of the planned, managed, and developed programs to identify areas for improvement. Additionally, preparing reports during the evaluation process as a form of accountability for the implemented programs.

Semarang, Central Java, Indonesia

1. Served over 1000 IndiHome customers in a friendly and professional manner through phone calls, providing accurate information, precise problem-solving, and prioritizing customer satisfaction.2. Monitored and tracked customer complaints, ensuring their resolution in line with established service standards. Additionally, collaborated with relevant teams to find long-term solutions to customer complaints.3. Promoted additional IndiHome products and services to potential customers, enabling the achievement of monthly sales targets. Also, offered special products as alternative solutions to customers to encourage them to continue subscribing to IndiHome.

Semarang, Central Java, Indonesia

1. Obtaining a score of 94 in the soft skills evaluation refers to the candidate's contact center agent's ability to understand customers, including customer types, types of customer complaints, customer handling techniques, building communication, and achieving customer satisfaction.2. After the soft skills assessment, there is an evaluation of hard skills that includes information and registration. In the hard skills evaluation, a score of 95 was obtained, which assesses the candidate's ability to convey product information, customer retention, maintaining customer satisfaction, hard and soft-selling skills, as well as the ability to provide solutions to various customer issues and register complaints and requests.3. Furthermore, in the incubation assessment, a score of 100 was achieved, which refers to the practical application of both soft and hard skills. During incubation, the candidate contact center agent is introduced to the contact center environment directly and begins to handle customers independently. The score of 100 is obtained based on successful customer satisfaction building, fast service, and providing accurate solutions.

Makassar, South Sulawesi, Indonesia

1. Assisted researchers in research which includes assistance to the field for data collection, data reduction processes to data analysis, and editing writing errors and so on before finally submitting the research results to the publisher.2. Organized the agenda for several activities held by ACIRS which include Mental Health Seminars for Students, IR Perspective Debates in Responding to the Russian Invasion of Ukraine, Field Research related to Globalization in Villages, and Scientific Writing Workshops.3. Conducted brief research in the field of community development through diplomacy which was later published in the Al Hadara Journal of UIN Alauddin Makassar.

Tana Toraja, South Sulawesi, Indonesia

1. Developed and implemented the EcoNatural Society Indonesia program with the National Amil Zakat Agency of South Sulawesi Province in empowering Toraja Coffee farmers through training for the community, especially Toraja Coffee farmers.2. Evaluated and reported ongoing activities to the EcoNatural Society Indonesia and the Alauddin State Islamic University Makassar International Relations Study Program through oral presentations as a form of accountability for activities.3. Contributed to research, including data collection in the field, data analysis, editing research results, making presentation materials, to research presentations.

Makassar, South Sulawesi, Indonesia

1. Controlled and evaluated the performance of more than 30 part-time teaching staff and academic staff of the Khalifa Institute, as well as ensuring the satisfaction of students and their parents with the performance we provide.2. Supervised the teaching and learning classes of more than 100 students in several programs such as KI Academy, Kelas Kedinasan, Kelas Kedokteran, and Kelas Persiapan Masuk PTN, so that then the goals of the Khalifa Institute can be achieved.3. Controlled the new teaching staff through the alignment of perspectives in teaching. Control is also carried out on academic staff to provide the best service in terms of administration of students and parents of students.

Makassar, Sulawesi Selatan, Indonesia

1. Developed and delivered engaging and interactive lessons on sociological theories, concepts, and research methods to high school students.2. Provided individual and group tutoring sessions to assist students in understanding complex sociological concepts and theories, and analyzing social phenomena, while promoting critical thinking, analytical skills, and academic success.3. Assessed students' progress and providing constructive feedback on their academic performance, while tracking and documenting their learning outcomes and achievements. Collaborating with other tutors and instructors to create a supportive and inclusive learning environment that fosters academic excellence and student success.

Bachelor'S Degree, International Relations, 3.87

During college, I was active in various activities, such as being a Research Assistant at the Alauddin Center for International Relations.

Mathematics And Natural Sciences, 88.00

During my time as a student at SMA Negeri 11 Pangkep majoring in Mathematics and Natural Sciences, I was active in several activities.