• Provided customers with best deals and well-researched travel options, by selling group and individual tour packages, insurance plans and successfully negotiating rates while improving customer satisfaction ratings.• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations through Sabre system.• Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations.• Resolved financial inconsistencies through collection of outstanding fees, management of refunds and cancellations, delivery of travel documentation.• Collaborated with colleagues to implement best practices across department and exceed team goals.• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

• Developed creative design for marketing tour packages, including print materials, brochures, banners and signs.• Designed electronic China travel guidebooks in English and Chinese languages for prospective tourists.• Created, revised and proofread written materials for guidebooks.• Monitored trends in social media, industry and competitive landscape to create new material.• Managed social media accounts on day-to-day basis to increase company recognition by creating engaging content in Facebook, Twitter, Instagram, Youtube accounts and etc.

• Developed original content for blog posts and website articles.• Proofread and edited materials for marketing campaigns.• Provided administrative support to senior team members.• Collaborated with team members to help expand marketing channels.• Managed social media accounts of company.• Coordinated pre-and post-event planning with team.

Provided oral translation services into English, Russian languages.Coordinated logistics, conference events and activities.Provided administrative support.