• Oversaw business budget planning and administration, accounting functions, purchasing and weekly payroll to handle financial needs.• Put together realistic budgets based upon costs and fees for effectively operating the business.• Trained and developed 16 team members throughout 6-year business history.• Generated over $1.2 M yearly for 6 years.• Achieved Business Goals for 6 years• Remedied tense situations and conflicts by employing Communication Skills and Safety Environment.• Provided outstanding coaching to a team of 32 employees, which boosted efficiency throughout the business.• Handled a declining Market for 6 years and gained on the Restaurant sale while it was still opened and operating on daily bases.• Responded to all customer inquiries thoroughly and professionally.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.• Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.

• Managed and Scheduled a staff of over 50 employees• Reduced Operations Costs by accurate Schedules• Reduced Cost of Goods Sold by Market products selection and Ordering Efficiently.• Guest Satisfaction Oriented• Great Communications Skills with the Staff and the Guest.• Restaurant Growth was Significant during this period.• Under the owner and me as administrators the restaurant received different and diverse recognitions by the chamber of commerce and the association of administrators of Puerto Rico• Obtained the best Caribbean Restaurant recognition named by the Caribbean Chamber of Restaurants in 2012.