Aivis Students Email & Phone Number

o In charge of virtually all the IT systems in Latvenergo Group – the Latvenergo AS and its subsidiaries. Latvenergo AS is the leading electricity producer and trader in the Baltic states electricity market, as well as is producing thermal heat and trading natural gas. The trade in Baltics goes under the Elektrum brand.o The increasing tension in energy sector because of the war in Ukraine emphasized even more the already existing new development challenges that arose from electricity and natural gas market openings, which gradually still progress in Baltic states, increasing competition and need for new products, as well as the energy market transformation initiatives with the focus on more distributed energy generation and more green energy.o We have digitalized lots of processes during Digital Transformation initiatives before 2020, so the Covid-19 didn't make much of impact of company's work performance.o My team has grown from roughly 40 people in 2013 to roughly 80 people in 2022, mostly due to the new developments and services.o All the IT systems need a proper maintenance for being up and running for a stable business, they need to be timely updated and upgraded despite the customization levels involved. And their development, or even new systems are needed for the innovating or rapidly changing business needs in this digital age.o Depending on how to count - we are taking care about 40...70 IT systems.

IT solutions consulting and audit.

Took over an important long-term system implementation project that approached the final implementation phase and was based on Microsoft Sharepoint technology.

o Heading a division with 30...45 staff during the tough times of economic crisis in 2009, with the division already in losses, and managed to achieve a positive financial outcome for the year 2010. Had direct responsibility for profit/loss. o Lattelecom Technology was an IT subsidiary of the previously incumbent fixed line telco of Latvia, Lattelecom (owned by Republic of Latvia and TeliaSonera), currently known as Tet, that was successfully pursuing new businesses and services. Lattelecom Technology's role was offering IT services, including software development and implementations, for external business customers, in a commercial environment.o The operations consisted of Software Development and Maintenance and Software Implementation Projects with mainly custom development in regards to bunch of various technologies like Java, PL/SQL, Oracle, .NET, SharePoint, Centura/Unify etc.

Contact Centre Solutions Unit managemento Implementation, maintenance and support of various Contact Centre solutions in accordance to customers needs and requirements, with the total number of 600 agent seats. - Telecommunications and Contact Centre platforms themselves, as well as the belonging IT systems like Customer Care, Directory Enquiry, Reporting, Recording, Workforce Management and other systems.o Dealing with Advoco, Avaya, Cisco, Genesys, Nortel contact centre platforms, and others.o Traditional telephony, hybrid systems, VoIP; SIP based VoIP.o Traditional PBX, ACD, CTI, hard-switches, soft-switches.o Business processes, contact centre desktop applications.o IVR, self-service, integration with e.g. Siebel and various in-house build systems.

o Taking care of development and operation of Contact Centres and Telecommunications Business Applications. o Including also applications that supported Telecommunications Network Infrastructure and Services.o Tenders, supplier management. Implementations of projects.

o IT strategy for the directions in charge: - Customer Relationship Management. - Contact Centres. - Internet Services. - Billing.o Implementation of IT Strategy through Project portfolio management.o Representation of Business Director's interests and needs against IT suppliers.

o Information Resources Management team was at that time the central IT management entity of Lattelekom, SIA - a core of IT managers that was supposed to stay in the company after the whole rest big IT was meant to be spun off. o IT strategy and project portfolio management of Contact Centre and Internet Services Solutions IT programs.

o IT project management, mostly Contact/Call Centre related: - Establishment of a virtually centralized contact centre, a platform (Genesys) implementation. - Directory Enquiry services system upgrade. - Voicemail system implementation (a system on a telco level).

o Local support of computer users. o Windows workstations and Novell Netware network operating systems. - Master Certified Novell Engineer (Master CNE) - Microsoft Certified Professional (MCP)o Computer systems.

o Novell Netware networking and servers.o Windows workstations.o User support.