Responsible for leading the overall homebuilding process, while building and maintaining positive relationships with subcontractors and delivering a high quality finished product on time to our customers.

- Assist Lennar Homeowners through the New Home Demonstration, New Home Delivery and Post Closing process.- Working closely with Sales and Construction to ensure the timely and comprehensive follow-up to homeowner specifications and concerns- Organizing and prioritizing written lists of warrantable items to be completed- Administration of warranty cost controls by having complete knowledge of all scopes of work- Managing trade accountability, define warranty standards for buyers and work with Construction on the delivery of completed and “ready for move-in” homes- Responsible for scheduling subcontractors to make corrections and supervising work of subcontractors- Verify work progress and completion of assigned vendor tasks- Perform Quality Control inspections before walk-through with new home owner- Schedule worksite appointments as needed- Maintaining top 5 customer service satisfaction survey rate in the sub-divisions assigned

* Support with M&E Marketing & Advertising efforts: ­Manage Media Calendar to ensure print ad assets are submitted to publisher before deadlines. Enter Creative Briefs/Advertising Request Forms for new M&E jobs. Submit revisions for existing M&E collateral and advertising projects (i.e. Banner Ads, Print Ads, Print Collateral, etc.). Provide feedback on creative assets and see job through completion.Collaborate with M&E marketing team on content for E-Newsletter, E-blasts, and Special Offers.* Support UO Weddings & Celebrations Marketing & Advertising efforts: Collaborate in the development and execution of Weddings marketing plan and strategy.Determine additional marketing/advertising opportunities to expand reach of UO Weddings & Celebrations program. Maintain wedding related listing on targeted websites. Attend 2-3 wedding tradeshows per year to assist sales manager.* Respond to and qualify all Event Sales inquiries (phone, e-mail, RFP) and disseminate to appropriate Sales Manager/Representative. Provide venue availability/options upon request.* Update lead tracking reports (Internet Lead Updates, Wedding Lead Updates, Convention Ticket Report, and WWoHP Events Report). Develop new reports upon request. *Co-manage Event Sales Client Satisfaction Survey’s. Gather client data and send survey link to all clients to gauge event success. * Manage collateral in-house and at Marketing Warehouse. Determine needs to update existing collateral or the opportunity to develop new collateral. * Distribute convention ticket link and advertising assets to incoming convention groups who are not able to hold a contracted event at Universal. Dedicated ticket types/rates have been set-up for convention attendees.* General Support for Event Sales and Management teams, (40+ team members):Assist with maintaining image gallery and provide team with advertising assets upon requestAssist with maintaining tradeshow related materials, tools, and merchandise

* Support with M&E Marketing & Advertising efforts: ­Manage Media Calendar to ensure print ad assets are submitted to publisher before deadlines. Enter Creative Briefs/Advertising Request Forms for new M&E jobs. Submit revisions for existing M&E collateral and advertising projects (i.e. Banner Ads, Print Ads, Print Collateral, etc.). Provide feedback on creative assets and see job through completion.Collaborate with M&E marketing team on content for E-Newsletter, E-blasts, and Special Offers.* Support UO Weddings & Celebrations Marketing & Advertising efforts: Collaborate in the development and execution of Weddings marketing plan and strategy.Determine additional marketing/advertising opportunities to expand reach of UO Weddings & Celebrations program. Maintain wedding related listing on targeted websites. Attend 2-3 wedding tradeshows per year to assist sales manager.* Respond to and qualify all Event Sales inquiries (phone, e-mail, RFP) and disseminate to appropriate Sales Manager/Representative. Provide venue availability/options upon request.* Update lead tracking reports (Internet Lead Updates, Wedding Lead Updates, Convention Ticket Report, and WWoHP Events Report). Develop new reports upon request. *Co-manage Event Sales Client Satisfaction Survey’s. Gather client data and send survey link to all clients to gauge event success. * Manage collateral in-house and at Marketing Warehouse. Determine needs to update existing collateral or the opportunity to develop new collateral. * Distribute convention ticket link and advertising assets to incoming convention groups who are not able to hold a contracted event at Universal. Dedicated ticket types/rates have been set-up for convention attendees.* General Support for Event Sales and Management teams, (40+ team members):Assist with maintaining image gallery and provide team with advertising assets upon requestAssist with maintaining tradeshow related materials, tools, and merchandise

Received telephone requests from customers for resort information, special reservations, and rate inquiries.Maintained inventory of office and collateral supplies.Coordinated all new hire and internal transfer set-up through HR, IS, and department.

Gathered and manipulated large quantities of data into a format necessary for analysis to improve productivity.Provided input into, designed simple time studies, performed time studies and coordinated the collection of time study data. Provided opinions regarding issues identified, their cause and possible solutions.

Assisted in the development and execution of Sales Incentive programs.Organized special events such as awards ceremonies and recognition events for sales force. Generated reports for executive review on a weekly and monthly basis.

Developed, implemented, and managed new procedures for VIP and employee room reservations.Developed the SunVest Resorts Standard Operating Procedures manual for all operations.Coordinated special events for guests and employees.Worked as liaison between guests, vendors and internal departments maintaining the highest level of service. Handled overflow calls to Front Desk when necessary to provide optimal customer service and minimal hold time.