•Utilized various lighting setups and SLR cameras to film, photograph, and edit event footage for KAccessVegas and LVL Up Expo, leading to a 15% growth in online audience engagement and brand awareness.•Filmed behind the scenes for The Suicide Squad Parody to efficiently capture the mood and hard work of everyone on set plus, handled the footage daily by uploading to hard drives and organizing for easier editing.•Collaborated with Everi Inc to create training videos, resulting in a 25% decrease in errors and a 40% increase in employee efficiency. Utilized a Canon 7D camera and dynamic mic to maintain production standards.•Maintained client documentation and scheduled meetings, film days, and travel arrangements, ensuring seamless coordination and organization for production.•Create YouTube videos all the way from the scripting process, to editing, using Adobe Premiere Pro and using Adobe Photoshop, and making high-quality, attention-grabbing thumbnails.

• Successfully managed heavy call volume while maintaining 98% accuracy in evaluating new acquisitions and credit line increases while working independently.• Increased efficiency and accuracy by utilizing multiple CRM systems to make proper risk decisions in accordance with regulations.• Reduced credit risk exposure by 25% through in-depth data analysis, proactive management, & meticulous attention to detail in the funding process.• Utilized strong communication skills to effectively handle customer inquiries and concerns, resulting in 90% issue resolution rate and increased customer retention.• Increased repayment rate by 90% by providing exceptional customer service and recommending payment plans during difficult conversations.• Resolved 85% of CRM system issues by utilizing tracking tools and collaborating with developers, resulting in a 75% decrease in productivity downtime for customers.• Successfully resolved customer questions and issues through timely and accurate follow up, improving customer satisfaction by 20%.

• Pick-up and drop off packages from warehouse.• Sorted through packages based on location for efficient and fast delivery.• Assisted with tracking and reporting navigational errors when applicable.

• Demonstrated excellent customer service experience in a fast-paced call center environment, resulting in a 95% customer retention rate.• Streamlined casino credit processes by providing accurate and timely patron reports, reducing credit risks and ensuring compliance.• Ensured compliance by accurately reviewing and verifying information, resulting in 100% error-free funding deals.• Built relationships with customers to increase the likelihood of repeat business.• Utilized technical expertise to help troubleshoot and resolve 50+ ATM issues, plus escalated additional issues when necessary to reduce downtime and improve customer satisfaction.• Supported office operations by compiling and maintaining sensitive office records, ensuring compliance with strict confidentiality policies

• Maintained a clean department by straightening hangers and placing appropriate items inspecific departments for a neat and welcoming customer environment.• Demonstrated customer service skills by greeting each customer that entered the departmentand directed customers to departments that met their needs.• Received calls daily, answering questions and educating customers on our products.• Utilized active listening and style knowledge to build customer relationships and increase sales.• Itemized and totaled customer merchandise selection at checkout counter, using cash register,and accept cash or charge card for purchases.• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.