•Supervise daily operations and activities.•Manage and train junior or new medical admin. officer•Manage policy compliance and coordinate staff meetings and policy changes.•Manage invoicing and collecting payments.•Document personal and insurance information, and verify insurance coverage and billing.

October 14, 2017- present• Provided timely actions and follow-up to guests and Brand partners• Compliance with all operational requirement• Performed other duties as assigned• Tools used: Cisco Finesse

•Establish and maintain various internal office administrative support procedures such as document tracking and filing and monthly reporting.•Prepares financial statement and billing.•Enter and format electronically based medical reports and correspondence and prepare spreadsheets and document review.•Interview patients in order to complete forms,documents and case histories.•Delivery of reports within medical centres.

•Provided qualified candidates for three clients with different requisitions.•Successfully phone screened candidates and 70% were sent for the next step of interviews.•Consistently maintained and updated sourcing pipeline for everyday reports. •Tools used: Microsoft excel, Indeed, LinkedIn, Monster, Ziprecruiter and CareerBuilder

• Supported on-site teams in delivering best in class service to our client• Generated and maintained direct candidate pipeline• Identified top candidates using various recruitment techniques• Screened candidate resumes based on pre-defined minimum criteria• Maintained ATS and management reports in accurate and timely manner• Sourced candidate through the use of Boolean searches• Promoted for the recruiter role in the span of less than 2 years• Tools used: Avature, Brassring, Outlook, sourcing sites (monster. careerBuilder, indeed, zoomInfo, LinkedIn)

• Generated offer letters and counter offers• Initiated background check, drug screen, and relocation to assigned background vendors• Made sure that the on boarding results are accurate and matches the client business needs• Created account specific training refresher “Master the GM processes” to reach 100% accuracy and lessen escalations• Tools used: Taleo, Silkroad, Outlook, Avature- Applicant Tracking System

• Coordinated training needs and requirements to trainer and trainee• Made sure that all training venue and materials are communicated to all parties involved• Consulted with the managers and supervisors of the Claims department to assess training needs and develop programs to match these needs. • Evaluated procedures to monitor and analyze course effectiveness • Tools used: Microsoft excel, word, power point and outlook

• Maintained customer records by updating account information.• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintained financial accounts by processing customer adjustments.• Recommended potential products or services to management by collecting customer information and analyzing customer needs.• Prepared product or service reports by collecting and analyzing customer information.• Contributed to team effort by accomplishing related results as needed.• Top performer for the month of March 2009 and May 2011• PEER TRAINER – train , assess and evaluate new hire prior they can go live in the team• Tools used: Avaya, financial tools from client, excel and word

• Served existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.• Contributed to team effort by accomplishing related results as needed.• Top sales agent for the year 2008• Tools used: Avaya and client tools for sale