Aizhamal Akylbekova Email & Phone Number

The CxE Customer Connection Team provides services, tools, and infrastructure to help engineering efficiently and effectively connect with commercial customers.• Develop and maintain commercial customer communities that advise and influence products and services • Assist engineering teams in directly and meaningfully connecting with customers and their associated data to influence product and service direction and quality• Highlight and triage top customer issues and insights to engineering teams to ensure top customer priorities and product promises are continually progressing and team is shipping quality at release

Redmond, Washington

• Drove and organized workstreams in collaboration with internal and cross-organizational stakeholders, kept teams accountable and on track to deliver key results• Provided communications for weekly meetings with business and technology stakeholders, tracked requests, initiatives, action items until completion• Developed sales and marketing assets for enterprise sellers to target corporate business decision-makers• Worked in partnership with Sales Leads and Engineering, oversaw the creation of comprehensive readiness content to assist field sellers during sales journey and drive performance

Redmond, Washington

Community Project and Operations Manager - Enterprise Commercial• Effectively managed operations, enablement activities, and logistics of 1400+ enterprise technical seller community, increased engagement through driving impactful comms and highly relevant content • Led scheduling, communication, and execution of Quarterly Business Reviews, worldwide Enterprise Commercial Lead RoC, captured help needed, executive business insights, and tracked progress across stakeholders• Organized monthly community calls, crafted pre and post communications, maintained Team sites with ongoing updates and documentation. Identified trends and opportunities, escalated to the leadership team for visibility• Led planning and execution of Onboarding and Summit events with 400+ attendees, achieving above 90% in attendee satisfaction. Managed budget, venue booking, catering, drove registration. Delivered post-event reports with data-driven analysis including attendee feedback and goal attainment• Drove community-specific initiatives, projects, and key meetings. Assisted with next fiscal planning and landing of WW changes• Created Community Operations Playbook to consolidate guidance, communications, and provide clarity around the rhythm of business and processes

Bellevue, Washington

• Orchestrated teams of technical support professionals, who consistently exceeded performance and quality goals in a fast-paced changing environment• Ensured high employee engagement and productivity, created an effective working environment while mitigated risks of teamwork• Effectively coached and inspired employees to drive consistency and delivery of individual performance against business objectives• Monitored performance, determined support process trends, and ensured the highest level of quality• Maintained efficient service delivery by ensuring submitted help requests are resolved within client SLA• Recommended solutions to process failings and contributed to the continuous improvement• Conducted interviews with both external and internal candidates, onboarded and mentored new employees to drive a deeper understanding of the platform and tools• Provided an outstanding customer experience by resolving and troubleshooting various issues with customer accounts (billing, security, privacy, and recovery)

Bothell, Wa

• Performed unit, integration, automation and functional testing.• Analyzed business and product specification requirements, wireframes and workflows.• Created matrices, designed and executed test cases, logged defects.

Bishkek, Kyrgyzstan

• Organized and managed all store operations including sales strategy, marketing, inventory, supply chain, accounting, legal. • Negotiated inventory supply with international manufacturers.• Managed staff, payroll and commissions structure.• Achieved a break-even point on initial investments in 15 months.• Developed the store brand and successfully negotiated sales to a new owner.

Bishkek, Kyrgyzstan

• Acted as the main point of contact for a select group of affluent clients, ensured customer financial transactions were completed efficiently and customers got max value and the business benefits from using our online banking application• Resolved client issues with international and local payments by identifying underlying problems and determining solutions. • Identified technical blockers of the online banking application, provided feedback to the engineering team for future product improvements• Monitored accounts, analyzed risks to prevent fraudulent account behavior and potential fraudulent activities.

Bachelor Of Business Administration (Bba), Finance, Banking

Master Of Business Administration (M.B.A.), Banking, Finance

Certificate, Project Management