Leading IT strategy to move our applications into the cloud and to rewrite solutions using serverless --event driven architecture. Love working with application development teams to help build and manage tech roadmaps, cross-team cross-department collaboration in an Agile (SAFe) model.• Implemented Scaled Agile Framework (SAFe) with multiple IT teams, SAFe coach (certifications below). • Ran 2-year IT talent transformation strategy to replace long-tenured contract resources with local agile-experienced FTE’s ranging from developer to architect (hired ~50 people)• Lead AWS application modernization program transforming application stacks into modern cloud-native serverless solutions (e.g.: Lambda, Step Functions, EDA)• Work with solution and enterprise architects and multiple agile teams and cross-functional groups to build roadmaps, author and manage agile features related to application modernization• Ran multiple contract negotiations and managed partner relationships with over 20 software and consulting vendors (e.g.: Accenture, Sapient Nitro, Cognizant, JetBrains, Slack)

• Built and led team to design, develop and manage entire experience of Sallie Mae’s core consumer-facing brand on SallieMae.com (600k daily visits), PersonalLoan.SallieMae.com, Servicing.SallieMae.com, Upromise.com. All front-end design and content changes were managed by my team• Led multi-year strategy and roadmap of the Sallie Mae enterprise content management system and related marketing technology integrations: multivariate testing, cross-sell, personalization and digital tools such as content management, Adobe AEM, Omniture, Tealium, Selenium, BrowserStack, TeaLeaf, Optimost, OpinionLab • Built and managed team to develop single page application (ClosureScript/React/Reagent) to build a single-page-web app for Sallie Mae’s personal loan product generating over $50MM in loan volume • Recruited, onboarded and managed over 25 development resources (reporting to me) 100% retention rate• Performed build vs. buy assessments, vendor selection and evaluation for solutions pertaining to training, site personalization, tag management, SEO, paid search and site performance – partnered with Info-Sec, Compliance, Procurement• Developed strong cross-functional relationships with UX, Creative, Marketing, Analytics, Compliance, HR, Legal, Info-security and multiple technology teams to gain alignment, set strategy and deliver cutting edge consumer-facing experiences

Promoted twice in four years; worked with all levels within the organization to devise innovative, yet pragmatic business and technology strategies. Designed and developed multiple core concierge web products. Products were top corporate priorities for Circles. * Created vision and design and managed all aspects of the Circles Knowledge Management system* Led design and development efforts for a web portal (on-line concierge) * Managed all enterprise applications at Circles supporting concierge business (CRM, Call recording, Workforce Management, Analytics, Knowledge Management, Web Portal)* Built and managed team of project managers, developers, architects and designers * Established 6 net new key strategic partnerships and including offshore development capability* Designed and maintained product roadmaps and lifecycle - led scoping, prioritization sessions* Asked to join Circles leadership team within a year of hire* Established and led product steering committee and working group, design and strategy discussions

* Bose - Led multiple enterprise-wide call center application integration projects, managing large teams and over 2 year engagements* PTC - Led 3 highly successful CRM Sales 'Quote-to-Order' initiatives that lowered sales operational costs by 15%* BMC Software- Led sales optimization project to help streamline the highly complex sales order process* Scoped consulting engagements and produced several project roadmaps and plans for custom solutions. Typical engagement was 4-6 months with teams of 8 people.* Negotiated and developed contracts (statements of work), change requests and scope agreements* Managed all project budgets, timelines, resources, scope and milestone-based project plans; * Oversaw and managed end-user requirements, scoping and prioritization sessions* Mentored and motivated project teams; Led client stake-holder executive briefings

Managed multiple full life-cycle CRM system implementationsWrote project plans and Statements of Work for mid-size client accounts for consulting engagementsDeveloped consulting implementation methodology