Ankur Jain Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Managed multiple projects concurrently ranging from medium to high complexity focussed on quality deliverable.
• Effectively handled all phases of a project life cycle from kick off call until project closure, maintaining budget and timelines.
• Liaised with internal teams, Research, Programming and Data processing to ensure deliverable is to client’s delight.
• Adopted consultative approach when managing client relationships focussed on excellent service and flawless… Show more
• Adopted consultative approach when managing client relationships focussed on excellent service and flawless delivery. Show less

Gurgaon, India

• Managed selection, on-boarding, performance development and retention of team members while monitoring team’s performance against business objectives.
• Managed overall team delivery and ensured quality of work in line with agreed Key Performance Indicator’s (KPI’s) and Service Level Agreements (SLA’s).
• Acted as escalation point to team on internal/external matters and escalated as appropriate to Global Managed Services Manager and Managed Services Director.
• … Show more
• Supported Line Manager (based in UK) to drive awareness and understanding of the Managed Services team operations and services across the CEB business, supporting pre-sales initiatives and offering consultative support.
• Maintained and developed strong relationships firm wide to achieve high client satisfaction and performance in line with client Service Level Agreements and CEB’s key objectives, whilst delivering cost-effective.

Gurgaon, India

• Provided project management services to global clients on web-based surveys from requirement gathering/analysis to final data delivery.
• Coordinated with internal teams such as Programming/Scripting, Translation, Sampling, Media, IT, Quality Assurance and various stakeholders to provide flawless data delivery.
• Conducted Kick off calls with clients, suggested improvements along with potential issues whilst managing timeline and budget expectations.
• Monitored… Show more
• Monitored project progress while updating client with project status, incidence, response rate, etc. and escalated to senior management whenever required.
• Utilized various testing techniques such as Ad-hoc/ Random, Regression, Functional, Black Box, User Acceptance Testing (UAT) in the Agile and Waterfall environment.

Gurgaon, India

• Resolved customer complaints by troubleshooting hardware/software related issues on Windows Operating systems; Installation and Troubleshooting of Printers to everyday users of Dell products.
• Acting subject matter expert of the team assisting them with approval of hardware to be dispatched to customer.

Noida Area, India

• Provided telephonic support to everyday users of British Telecom on Wired / Wireless internet connectivity issues on Windows and Mac based Operating systems.
• Troubleshot Yahoo webmail issues, Norton Antivirus, and Antispyware software(s) as a Tier 2 support.