Ajay S. Email & Phone Number

Developing and executing a product strategy – In collaboration with other stakeholders, responsible for setting a product vision, as well as a roadmap for product features, enhancements, and innovations.Customer engagement and management - understanding your customers' needs and preferences, and using this information to ensure that your products are meeting their needs.Cross-functional Collaboration – Working closely with cross-functional teams, including development, sales, and marketing to ensure the successful execution of product strategies and plans.Execution and testing - MVP release and external testing to make sure it serves the purposeResearch - understanding target customers' psychology & motivation, identifying market trends

Key Qualifications & Responsibilities:Representing the voice of the customer to provide input into every core product, marketing and sales process.Serving as the primary contact for the onboarding of new clients, the training of platform end users, as well as post-go-live support.Holding product demonstrations for clients & partners.Training newbies & process improvements.Key Achievements:Led 5 customer success executives to drive downtime to resolve issues, resulting in a 15% boost in key client retention.Collaborated with marketing and analytics to determine root causes of customer complaints. Achieved 20% lower customer complaints across the business.

Gurgaon, India

Key Qualifications & ResponsibilitiesSelling accounting software's to Innovation Directors, CXO's, Patent attorneys in US regionReviewed all customer inquiries to understand project scope while managing internal disciplines to compliantly respond.Provided bookings forecast inputs for all product opportunities within assigned accounts.Compiled and analyzed data over time to forecast sales trends.Key Achievements:Worked closely with sales & marketing consultants to achieve a 15% improvement in sales figures across 5 consulted e-commerce businesses.

Gurgaon, Haryana, India

Collaborated in a cross-functional team of 5 interns (incl. software engineers and program manager) on an AI- driven scratch detector.Defined the design to delight the mentors and deliver functionality in an elegant and efficient manner.

New Delhi Area, India

Built LiFi based navigation systemAssisted senior designers to develop prototypes for four different brands using microcontrollers.

New Delhi Area, India

Post Graduate Diploma In Business Management, Business Administration And Management, General

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering