Aj Ackerman Email & Phone Number

New Lynn, Auckland

Melbourne, Australia

In my most recent role, I provided consultative support for an in-house Learning and Performance technologies system. The key goal of this role is ensuring a streamlined online experience is achieved for a user base of over 10,000. I work as part of a team responsible for monitoring system processes and performance. Further details of my role are listed below in my key responsibilities:Key Responsibilities; Identify system improvements and analyze data to maintain system integritySupport the management of quarterly new releases and coordinate system wide process modifications in line with business objectivesCoordinate and document testing activities associated with system improvements, priority projects and the annual performance cycle Provide advanced system support as part of the IT service and support deskCoordinate quality assurance activities, identify gaps and highlight potential issues that may impact the systemLiaise with internal system vendors to ensure seamless data transfer between systemsCoordinate daily data feed process and use complex analysis to resolve data issues Support the upload and configuration of online contentDevelop complex reports and provide data to meet business requirements as requiredUndertake system support by logging and monitoring system issues raised with the system vendor

Melbourne, Australia

Previous work included two roles within the DSDBI Human Resources Branch.International HRProviding high quality administrative support to the International HR function in providing specialist HR services to the Department’s overseas offices. Contributing to international policy development and implementation including terms and conditions of employment for both expatriates and Locally Engaged Staff. Participating in sensitive and complex overseas staffing issues including performance management. Undertaking research and analysis including local labour law legislation relating to overseas employment terms and conditions.Learning and DevelopmentAdministering and managing the Department's Open-source Totara based Learning Management System through; establishing and maintaining the LMS courses database, coordinating inhouse training, liaising directly with external providers, creating and coordinating online social networking and learning environments within the Department. Contributing to the Departments new starter induction program.In addition to the above, providing project support to both the International function and Leadership, Performance and Development teams.

Event and Accommodation Coordinator for Lake Karapiro Domain which specializes in hosting sporting events and large functions. • Event Management; Triathlons, Rowing regattas, Corporate functions, Weddings, Birthday events.• NZ Secondary schools Rowing Champs (2011)• Waka-Ama Champs (January 2011), • Australasian Hydroplane Champs (February 2011)• Managerial duties (Four full-time employees, up to 8 part-time employees dependent on event schedule and expected numbers)• Co-odinating day-to-day running of the park (At times, multiple events and programs in one day)• Administrative duties• Staff supervision during events and functions

Bachelor Of Science (B.Sc.), Psychology

Education record