Aaron James Francisco Email & Phone Number

Taguig, National Capital Region, Philippines

• Provided service support for Mastercard Cross Border products and services directly to consumers/customers.
• Engaged via email or phone to address MasterCard customers inquiry, concern and questions.
• Followed established policies and procedures to review consumer issue logs and identify trends of network or product portfolio issues.
• Escalated issues and assisted in the development of a resolution.
• Collaborated with other team members to support projects/initiatives related to consumer support delivery.
• Demonstrated ability to multi-task while meeting deadlines.

Philippines

• Analyzed and Interpreted Credit Agreements of more than 2000 plus loans and deals and extract the necessary information for setting up on LOAN IQ.
• Administered multiple loan deals and maintenance of multiple borrowers and facilities.
• Communicated via phone, email or chat for inquiries and confirmation.
• Managed multiple deals for syndicated and bilateral loans and maintenance of customer, deal, facility and existing/new loan outstanding in LOAN IQ.
• Monitored all past due principal, interest and fees are collected and/or reconciled.
• Responded to various daily queries from Lenders, Borrowers and their representative.

Philippines

• Processed high volume of data entry of credit card application.
• Performed examination of documents (income, id) and applicant profiling to prevent fraud.
• Achieved productivity targets by accurate and timely data entry of credit card, moneyline or postline applications from application form and source documents to system, RAPS or CDM.
• Verified data in the system perform data and credit checks against ICBS and other systems.
• Immediate clarification of unclear information.
• Cross Trained to support data and customer credit standing checks of mortgage applications.

Sykes Glorietta 1

• Gained quarterly compensation for being a top performer on the account for four times.
• Tasked in classifying and routing all types of request/documents such as term deposits, investments, mortgages, insurance etc., to an appropriate team upon agreed cutoffs for action using different workflow tools.
• Processed superannuation payments for investment accounts.
• Processed client maintenance for clients and financial adviser doing change of address and contact details.
• Worked with a 2-month data entry small projects.

• Performed scheduled preventive maintenance tasks, such as checking, cleaning, and repairing to detect and prevent problems of all Automated Fare Collection System equipment’s.
• Inspected equipment’s for accurate assembly and installation and for defects such as loose connections and frayed wires.
• Reassembled machines after making repairs or replacing parts according to specifications, using hand tools.
• Disassembled machine to examine parts such as wires, gears, and bearings for wear and defects.
• Operate machines in order to test functioning of parts and mechanisms.
• Clean, oil, and adjust mechanical parts to maintain machines operating efficiency and to prevent breakdowns.

• Perform maintenance of all electronics, electrical, mechanical parts and software programs of Automated Fare Collection Systems and Encoder/Sorter equipment’s.
• Repair and troubleshoot other software program and hardware parts of electronic equipment’s from other sections.Achievements:
• Granted an opportunity to be an employee of the company.
• Acquired skills and work competence in terms of technical proficiency in Automated Fare Collection System.