Aj Funk Email & Phone Number

Louisville, Colorado, United States

As part of the Customer Education team, I design the education, tools, assets and resources for our Product Curriculum Program as well as facilitate instructor led sessions. I'm also responsible for the design of the onboarding program for the Global Support and Services organization.-Maintain a deep knowledge of the JumpCloud product features from implementation to supporting. -Work with other subject matter experts for on-going development of JumpCloud University Internal… Show more As part of the Customer Education team, I design the education, tools, assets and resources for our Product Curriculum Program as well as facilitate instructor led sessions. I'm also responsible for the design of the onboarding program for the Global Support and Services organization.-Maintain a deep knowledge of the JumpCloud product features from implementation to supporting. -Work with other subject matter experts for on-going development of JumpCloud University Internal Enablement (eLearning, & instructor led trainings)-Provide feedback to managers and employees on progress -Track engagement, participation and collect feedback from participants-Develop reports and notifications for global support and services managers to track progress of onboarding curriculum and training requirements. -Develop internal training for product and feature releases and track completion and progress for global support and services teams Show less

Remote

Remote

-SME on Apple, MDM, Linux, LDAP, RADIUS, Google WorkSpace-Provide technical support and issue resolution to JumpCloud customers through ongoing issue triaging via email or remote web session-Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers-Reproduce issues in-house and respond to customers in a timely manner, regularly follow-up with customers on recommendations… Show more -SME on Apple, MDM, Linux, LDAP, RADIUS, Google WorkSpace-Provide technical support and issue resolution to JumpCloud customers through ongoing issue triaging via email or remote web session-Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers-Reproduce issues in-house and respond to customers in a timely manner, regularly follow-up with customers on recommendations, updates and action plans, and report issues/bugs for Engineering to resolve-Work with our TAMs to ensure the success of our new customers as they transition into the day to day use of our product - ensuring the access of their entire employee base to all of the resources needed - their servers, workstations and laptops, the networks they access to all of the web and on-premise applications they use every day-Research and evaluate technologies to create new knowledge base articles that capture new information for reuse throughout the organization and for end users-Collaborate with Product Engineers to debug and improve many areas of the JumpCloud Product Show less

Cincinnati, Ohio

-Provided top-tier customer service and problem-solving power to Paycor’s 1,500+ employees-Implemented and managed Jamf Pro >> Jamf Cloud infrastructure and management tools to create and manage a robust, self-serving Apple device/end-user environment, including macOS & iOS/iPadOS workstations and conference room equipment (Zoom Rooms).-Was an escalation point for more complex Windows end-user issues.-Enhanced availability of infrastructure through enterprise-wide planning… Show more -Provided top-tier customer service and problem-solving power to Paycor’s 1,500+ employees-Implemented and managed Jamf Pro >> Jamf Cloud infrastructure and management tools to create and manage a robust, self-serving Apple device/end-user environment, including macOS & iOS/iPadOS workstations and conference room equipment (Zoom Rooms).-Was an escalation point for more complex Windows end-user issues.-Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation, and comprehensive support from colleagues.-Deployed 500+ Apple devices across multiple facilities, connecting all hardware to central device management hubs for multi-site interconnectivity.-Planned and implemented upgrades to system hardware and software, resulting in higher productivity among end-users.-Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.-Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.-Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team.-Worked with users to determine areas of technology in need of improved usability. Show less

Cincinnati, Ohio

-Received in-depth, world-class training in all Apple products and services.-Managed high levels of chat flow and responded to escalated technical support needs.-Broke down and evaluated problems using debug scripts, reverse-engineering, user triage, etc.-Processed 200+ support requests weekly for technical assistance on wide range of issues related to all Apple hardware and software.-Conducted in-depth product and issue resolution research to address customer… Show more -Received in-depth, world-class training in all Apple products and services.-Managed high levels of chat flow and responded to escalated technical support needs.-Broke down and evaluated problems using debug scripts, reverse-engineering, user triage, etc.-Processed 200+ support requests weekly for technical assistance on wide range of issues related to all Apple hardware and software.-Conducted in-depth product and issue resolution research to address customer concerns.-Collaborated with Engineering teams to triage and repro bug reports.-Used Bash scripting skills to contribute to internal technical tools. Show less

Florence, Ky

-Configured hardware, devices and software to set up work stations for employees.-Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.-Removed malware, ransomware and other threats from laptops and desktop systems.-Patched software and installed new versions to eliminate security problems and protect data.-Explained technical information in clear terms to non-technical individuals to promote better… Show more -Configured hardware, devices and software to set up work stations for employees.-Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.-Removed malware, ransomware and other threats from laptops and desktop systems.-Patched software and installed new versions to eliminate security problems and protect data.-Explained technical information in clear terms to non-technical individuals to promote better understanding.-Helped streamline repair processes and update procedures for support action consistency.-Assessed system hardware and software, and suggested modifications to reduce lag time and improve overall speed. Show less

Hebron, Ky

-Remotely diagnosed and executed resolution for network problems involving a combination of hardware, software, power, and communications issues.-Improved overall user experience through support, training, troubleshooting, improvements, and communication of system changes.-Set up hardware and software in optimal configurations to meet network performance requirements.-Investigated and corrected problems with printers, copiers, and other peripheral devices.

Uc Health

-Supported client workstations, mobile devices, printers, and nurses mobile desktop workstations at the Downtown Cincinnati UCHealth Campus & Hoxworth Campus. -Responsible for the installation and maintenance of all workstation hardware and client software.-Configured and deployed desktop workstations, installed and configured operating systems, Microsoft Office suite, as well as proprietary software used by hospital staff. -Noted for educating the end-user on basic applications… Show more -Supported client workstations, mobile devices, printers, and nurses mobile desktop workstations at the Downtown Cincinnati UCHealth Campus & Hoxworth Campus. -Responsible for the installation and maintenance of all workstation hardware and client software.-Configured and deployed desktop workstations, installed and configured operating systems, Microsoft Office suite, as well as proprietary software used by hospital staff. -Noted for educating the end-user on basic applications with training and support as needed. Show less

Florence, Ky

-Provided support for customer's desktop computers, laptops, tablets, and smartphones.-Assisted the PC department sales team when needed, and supported the sale of Geek Squad service contracts.-Showed expertise in diagnosis and resolution of hardware and software issues, including malware removal, registry repair, OS repair, and hardware replacement.-Received praise for the ability to recover user data on seemingly "dead" storage devices.-Explained issues to customers in terms… Show more -Provided support for customer's desktop computers, laptops, tablets, and smartphones.-Assisted the PC department sales team when needed, and supported the sale of Geek Squad service contracts.-Showed expertise in diagnosis and resolution of hardware and software issues, including malware removal, registry repair, OS repair, and hardware replacement.-Received praise for the ability to recover user data on seemingly "dead" storage devices.-Explained issues to customers in terms that average users understand. Maintained a positive attitude and assisted users in any request. Show less