• Assisted borrowers in resolving their federal defaulted student loans• Provided friendly service over the phone while updating their information• Established payment plans and accurately input payment information• Followed up with borrowers to ensure completion of paperwork• Knowledgeable about collection laws, regulations, and company policies

Awarded "Mug Award" pin for excellent customer service specific to problem-handlingAwarded "Friendly" pin for especially warm and pleasant guest interactionProvided quick and calculated service with a sense of urgency to meet and exceed goals

• Awarded certificate of team training• ServSafe: Food Protection Manager | Certificate #13014385 | Expires 11/2020• Passionate about following procedures and creating high quality products• Driving a best-in-class guest satisfaction rating while upholding brand standards• Engaging new and current clients in our catering program via cold-calling• Inventory tracking maintenance and shipment ordering• Back office filing and email communications

• Consistent in maintaining average sale and key performance indicator ratios• Performed store maintenance such as cleaning, shelf facing, stocking, weekly pricechanges, layout resets, inventory control, and receiving shipment• Studied and tested merchandise to better recommend the right products• Proven leadership in extended absence of manager• Provided excellent customer service, utilized problem solving skills to resolve guest issues,performed refunds/exchanges and maintained friendly client relationships