Provides administrative and technical support on printers, computers, laptops, tablets, mobile devices and telecommunications services. Provide support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance and operations, and surplus. Provide end user training in the configuration and use of client technologies. Collaborate with peers and management to update and recommend standards, processes and procedures, and technology practices. Track, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques in compliance with the State Administrative Manual and other applicable policies and regulations. Perform functions including, but are not limited to, researching, writing, reporting, presenting, etc. Utilizing the prescribed ticketing system for clear, accurate and technical written documentation of customer issues. Participates in intermittent projects or assignments when needed.

Under the direct supervisor of the Network Engineer I was tasked with interacting directly with our customers to assist in troubleshooting advanced PC hardware/software, printer/copier, server, network, WiFi, and Microsoft product related issues including but not limited to Office, OS installs, imaging, and patching. Assisted with the setup and configuration of Cisco routers, switches, access points and VoIP phones. Monitoring and diagnosing network related issues using the Ubiquiti Unifi software suite. Assisting with the Office 365 migration and preparation for the Azure upgrade coming later. Desktop and remote support for over 25 offices containing 800 plus employees spanning from Northern California to Nevada with either a company or personal vehicle. Through onsite customer service or via remote sessions/phone assistance. Assisted in the setup and maintenance of various technologies for 25 separate offices at different locations. Responsible for the creation and distribution of new user accounts, emails, and associated network shares. Frequently setup training and created documentation for end users. Researches various technologies and their potential applications to our organization. Coordinates and prioritizes help desk tickets using the SysAid software which combines ticketing and asset management. Communicates with administrative staff for site reports and ticket priorities.

Demonstrated and assisted patients on performing prescribed stretches and exercises. Documented and reported equipment used and treatment provided in patient record. Demonstrated the ability to adapt to different situations through excellent communication skills with others. Set up, cleaned and disinfected patient treatment areas as well as kept detailed logs of all patient activities. Inventoried and audited supply stores and made note when more supplies needed to be ordered. Sorted all supplies into proper areas for quick and easy access.

Demonstrated and assisted patients on performing prescribed stretches and exercises. Documented and reported equipment used and treatment provided in patient record. Demonstrated the ability to adapt to different situations through excellent communication skills with others. Set up, cleaned and disinfected patient treatment areas as well as kept detailed logs of all patient activities. Inventoried and audited supply stores and made note when more supplies needed to be ordered. Sorted all supplies into proper areas for quick and easy access.

Updated and maintained online web-store and asset inventory system. Catalog and upload product information such as photographs and item information. Assisted with taking orders either by phone or e-mail, assisting with customer orders and support. Work closely with various online vendors and distributors for frequent product updates and asset procurement. Work with the warehouse staff to keep accurate records in the asset management system to keep items in stock as well as maintaining timely distribution and shipping to customers.

I was tasked with interacting directly with our customers to assist in troubleshooting advanced PC hardware/software, printer/copier, server, network, WiFi, and Microsoft product related issues including but not limited to Office, OS installs, imaging, and patching. Assisted with the setup and configuration of end point devices including PCs, Laptops, Printers, Credit Card Readers, POS systems. Monitoring and diagnosing network related issues for endpoint devices. Assisted customers through remote management, phone assistance or on-site sessions. Assisted in the setup and maintenance of various technologies for 20 separate restaurants ranging from Nevada, Minnesota, Arizona, and California. Responsible for the creation and distribution of new user accounts, emails, and associated network shares. Frequently setup training and created documentation for end users. Researched various technologies and their potential applications to our organization. Communicates with administrative staff for site reports and ticket priorities and job completion.

--Contract job only --This job was a limited term contract job until project completion was met. Under the scope of the contract I assisted in upgrading over 500 devices to the latest version of Windows 7 SP2 using the Frysoft imaging software suite. Document and report back to management with any issues pertaining to the image and how to quickly resolve them. Scheduled data backup and transfer with our customers to ensure a quick turn around time to resume day to day business. Once the operating system upgrades had been complete I was tasked configuring and troubleshooting new print shares as well as wireless network connectivity. Setup and test VPN access for the Oil Field workers who worked remotely.

Troubleshoot advanced PC hardware/software, printer/copier, server, network, WiFi, Microsoft product related issues including but not limited to Office, OS installs and patching. Assisted with the setup and configuration of Cisco routers, switches, access points and VoIP phones. Desktop and remote support for over 25 offices containing 800 plus employees spanning from Northern California to Nevada with either a company or personal vehicle. Through onsite customer service or via remote sessions/phone assistance. Assisted in the setup and maintenance of various technologies for 25 separate offices at different locations. Responsible for the create and distribution of new user accounts, emails, and associated network shares. Frequently setup training and created documentation for end users. Researches various technologies and their potential applications to our organization. Coordinates and prioritizes help desk tickets using the SysAid software which combines ticketing and asset management. Communicates with administrative staff for site reports and ticket priorities.

My primary role with Team Tedder Racing was to provide detailed scheduling and transportation needs for the team and its assets. I was to assist in maintaining the race and practice bikes along with complete motorcycle disassembly and rebuilding. I oversaw the inventorying of all assets as well as creating purchase orders for parts and equipment necessary for day to day operations. I oversaw transporting the team and all its assets across the country. Setup and management of the race day tents and support system for the team.

Troubleshoot advanced PC hardware/software, printer/copier, server, network, WiFi, Microsoft product related issues including but not limited to Office, OS installs and patching. Through onsite customer service or via remote sessions/phone assistance. Assisted in the setup and maintenance of various technologies for 5 separate schools at different locations. Responsible for the creation and distribution of new user accounts, emails, and associated network shares. Created a project plan for the implementation of a new computer lab consisting of 30 end devices along with terminating and configuring network drops. Work with staff members to help them gain a better technological understanding of various applications. Researches various technologies and their potential applications to our organization. Coordinates and prioritizes help desk tickets and their completion in a timely manner. Communicates with administrative staff for site reports and ticket priorities.