LinkedInWith 20 years of experience in the customer and home services industry, I am a passionate and dedicated entrepreneur who strives to provide the best solutions for customers and clients. As the Managing Member of J3 Real Estate, I help clients with financial troubles, major repairs, and maintenance issues, using my skills in budgeting, business planning, operations management, and systems development.I have held leadership roles at Asurion, Pegasus Appliance Repair (founder and owner), and other top home services companies where I led process innovation, software development, business growth, and customer satisfaction initiatives. I have a proven track record of delivering results, as evidenced by my recognition as the winner (2019) and runner-up (2021) for the United Appliance Servicers Most Professional Servicer award, Dallas Observer's 2021 Best Of Dallas, and 4 connective years in the Business Hall of Fame from the Dallas Awards Program. I am always looking for new ways to improve the customer service industry and create value for my stakeholders.