Aj Jordan

Aj Jordan Email and Phone Number

Technical Customer Care Specialist I @ Cox Automotive Inc.
United States
Aj Jordan's Location
Atlanta, Georgia, United States, United States
About Aj Jordan

I'm a Software Engineer with diverse training and experience in building awesome backend microservices. As an Associate Software Engineer at T-Mobile, specializing in backend web development, I've spent a few years learning systems, components, development techniques, and quantitative and qualitative methods to make product decisions. I love working with smart, dedicated people to identify and solve complex problems. My strong background in copy editing means I can quickly find typos or incorrect syntax in complex code. Oftentimes, the root cause of a bug or runtime issue boils down to an incorrectly placed curly brace, parenthesis, or semicolon, and I am excellent at identifying when that's the case! Programming is the backbone of every website, program, and mobile app we interact with daily. Making sure those things run and run well is essential to the economy and every day life. I am always learning and growing. A few accomplishments I’m proud of include: • Improved the testing process by writing 100+ automated test cases using proprietary test automation suite at T-Mobile. • Enhanced the user experience by implementing functionality to permit third-party data access to determine customer eligibility for special offers using Java Spring Boot microservices, MySQL databases, and existing internal APIs. • Value-added system launch and integration by leveraging skills in writing training materials and coordinating workflow processes to serve as a liaison between administrative and technical staff for POS World's Salesforce website launch. I welcome making new professional acquaintances. Please reach out if you want to talk, give advice, or ask about my experiences.

Aj Jordan's Current Company Details
Cox Automotive Inc.

Cox Automotive Inc.

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Technical Customer Care Specialist I
United States
Aj Jordan Work Experience Details
  • Cox Automotive Inc.
    Technical Customer Care Specialist I
    Cox Automotive Inc.
    United States
  • Revature
    Associate Software Engineer
    Revature Jul 2024 - Sep 2024
    Currently participating in a full-time training curriculum that includes Java, SQL, HTML & CSS, Software Testing Philosophy and Practice, and Generative AI in preparation for future client projects.
  • T-Mobile
    Associate Software Engineer
    T-Mobile Jul 2020 - Jun 2023
    Ensured continuous integration, continuous delivery, and continuous deployment by creating and maintaining Gitlab CI/CD pipelines deployed to Pivotal Cloud Foundry and Kubernetes for multiple Java Spring Boot microservices. Scope required biweekly sprint demos, troubleshooting production issues (Splunk logs), regular code reviews with senior engineers, and automated testing. Enabled cross-company communication by building RESTful APIs. Provided post production support for API systems, mobile, and web integration for T-Mobile, Sprint, and Metro wireless customers. Decoupled monolithic applications into modular microservices.● Aligned backend databases with BMTX banking partner by building out a new offers eligibility engine.● Increased accuracy in promotions by refactoring, maintaining, and implementing bug fixes for complicated legacy code.● Enriched the user experience at T-Mobile by completing strong testing and code reviews before launch as well as writing and maintaining end user documentation and training material.● Played a role in continuous improvement by documenting issues or opportunities for improvement to provide informed feedback for further iterations and share new ideas to improve existing systems, processes, and services.● Served as a resource by collaborating with the technical team to deliver technical solutions and continuously learning new technologies while maintaining awareness of the technology roadmap.
  • Revature
    Associate
    Revature Jan 2020 - Jun 2020
    Tampa/St. Petersburg, Florida Area
    Trained on managing the scope of programming, developing, and testing. Participation required enterprise software development packages/components/databases requiring SaaS, coding, customization, and post production support for API systems and web integration. Used Java, SQL, and React.js, and full-stack design patterns such as MVC, DAO, and front-controller.● Monitored bugs found within the main application and other issues to quickly identify bottlenecks, delays, and gaps in the current process vs. the desired (to-be) process maps.● Focused solutions and development with an emphasis on improving the user experience through designing innovative interfaces, increasing user access, and developing easy functionality.● Worked closely with the team, providing communication, integration, and close cooperation among all stakeholders to plan, develop, test, deploy, release, and maintain the solution.
  • Trilogy Education
    Substitute Ta -- Full Stack Web Development Boot Camp
    Trilogy Education May 2019 - Jan 2020
    Atlanta, Ga
    Assisted students in strengthening skills in coding and programming skills.● Enhanced the learning experience by making tools and concepts easy while providing instructional support for JavaScript, including Node.js, Express.js, React.js, and Angular.js.
  • Starbucks
    Barista
    Starbucks Oct 2017 - Nov 2019
    Greater Atlanta Area
    This part-time position has allowed me to pursue additional educational opportunities while leveraging my extensive customer experience and satisfaction experience.
  • Georgia Institute Of Technology
    Student Web Developer
    Georgia Institute Of Technology Aug 2018 - Feb 2019
    Atlanta, Ga
    In addition to learning to code, I gained invaluable development team experience from creating two full-stack group projects over the course of four weeks each.
  • Marx|Okubo Associates, Inc.
    Project Administrator
    Marx|Okubo Associates, Inc. Mar 2014 - May 2017
    Atlanta
    My primary responsibilities include editing, proofreading, and formatting lengthy reports, in addition to performing government agency research related to zoning designations, building code violations, building permits, and fire inspection histories. I create report exhibits, spreadsheets, templates, tutorials, and write executive summaries. Marx|Okubo's IT User Group, of which I am a member, recently created a company-wide survey to evaluate our IT strengths, identify areas in which we can more effectively use existing resources, and receive employee feedback regarding new industry-applicable emerging technologies. I am also in charge of ordering supplies, answering the phone, invoicing clients, and other miscellaneous office maintenance tasks.
  • Pos World
    Administrative Assistant
    Pos World Jul 2013 - Mar 2014
    Atlanta, Georgia
    My responsibilities included managing the switchboard using Avaya Phone Manager, greeting visitors, maintaining the supply cabinet and break room stock, retrieving the mail, entering transactions into QuickBooks, maintaining the company calendar, monitoring the Cerberus HelpDesk, and creating any necessary documents and spreadsheets, all while providing excellent customer service through spoken and written communication with customers. I also handled all return requests by communicating with our vendors, issuing RMA numbers, coordinating return shipping, and placing orders for replacement units when necessary. In addition to these administrative responsibilities, I was the Backend Coordinator of POS World’s new website project, launched December 2013. My responsibilities included learning the backend processes, creating training documents to be used by the administrative team during the transitional period, proofreading the entire site, and reviewing the pre-launch checklist.

Aj Jordan Education Details

Frequently Asked Questions about Aj Jordan

What company does Aj Jordan work for?

Aj Jordan works for Cox Automotive Inc.

What is Aj Jordan's role at the current company?

Aj Jordan's current role is Technical Customer Care Specialist I.

What schools did Aj Jordan attend?

Aj Jordan attended Georgia Institute Of Technology, Agnes Scott College.

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