Aj Mueller Email and Phone Number
Commercial and operations leader with over 10 years of helping clients unlock the value of SaaS products. Primarily in the financial technology industry, I’ve led teams of account managers, product specialists, and client experience to drive retention, growth of users, and product adoption with the outcome of increasing annual contract value. Strong focus on building relationships with individuals and companies that will become long term customers. Through clear communication, works with the team to set realistic goals that improve the business, drive activity, and increase impact.____________________________________________________________________________Stavtar Solutions is a software company headquartered in New York, with employees located in the United States, United Kingdom and India. Founded by Financial and Technology professionals from the alternative asset management industry, Stavtar is well-versed in the marriage between people, processes, and technology. Our office of the CFO software StavPay is currently used by more than 90 alternative asset managers with over $2.2 Trillion of assets under management, and growing quickly.
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Global Co-Head Of Client Development Operations And Product SpecialistsIonNew York, Ny, Us -
Head Of Customer SuccessStavtar Solutions Sep 2024 - PresentNew York, New York, Us -
Head Of Client Experience Automation & Head Of Tim Trade Idea PlatformIon Jan 2023 - Sep 2024London, Gb• Served as product & technical expert to close two six figure buyside API sales in the last 8 months, totaling $975k• Developed client plans for firms at risk of cancelling; aimed to increase client value and preserve revenue• Created and deployed new user onboarding email campaigns use GenAI to drive MAU for 3 new product launches• Implemented new CSAT process and used GenAI report on customer success and improve process & knowledge gaps• Built and deployed new help center for quick resolution of client queries and fewer tickets for support team• Built and managed new client meeting booking system to reduce lag time and speed up sales cycle -
Global Co-Head Of Client Development Operations And Product SpecialistsIon Nov 2021 - Dec 2022London, Gb• Managed a team Product Specialists across North America; co-managed global team• Developed, executed, and scored OKRs for our team that align with firm wide objectives• Ensured positive NPS. Studied feedback on where we can improve, and addressed (where possible) required changes -
Global Engagement ManagerIon Jul 2021 - Apr 2022London, Gb(Ion acquired Acuris/TIM)• Responsible for setting the strategy with the client, creating and keeping up to date the client plan• Ensures positive NPS. Studies feedback on where we can improve and addresses (where possible)• Creates engagement campaigns aimed at bringing in inactive/infrequent users as well as attracting new users • Manages all contract renewals across Dealogic and Acuris products - ensuring client re-signs with long term contract • Find new opportunities within existing clients for new content sets and products• Responsible for growing users of existing products and increasing frequency by which clients use the product• Responsible for onboarding new users/products (where applicable)• Identify, build, and maintain a solid relationship with senior decision makers -
Director Of Alpha CaptureTim, An Acuris Company Aug 2020 - Jul 2021London, Gb(TIM/Acuris was acquired by Ion Group)• Find and deliver new datasets to research teams for backtesting within our quantitative clients• Deliver trade idea data analysis and insights to key stakeholders at our quant clients • Design and execute special projects with alpha capture managers for presentation to portfolio managers• Work with alpha capture managers on increasing the contributors to their portfolio • Adjust alpha capture program to maximize value of dataset for portfolio managers, traders and quantitative analysts -
Head Of Account ManagementTim, An Acuris Company Apr 2018 - Jul 2021London, Gb• Lead a team of account managers in our retention and new business initiatives for over 120 clients (sell side brokers, independent research providers)• Drive the professional growth, development, and mentoring of account managers • Research, design, and implement engagement practices around platform adoption, user experience, and alpha generation • Lead our long term and ad-hoc projects for client initiatives • Strategize and deploy internal tools and best practices to increase efficiency and streamline account management practices• Collaborate with global marketing stakeholders to develop brand building content for sell side and buy side clients• Explore partnerships with new and existing clients focused around alternative data distribution• Recruited, hired and trained a team of Account Managers -
Account ManagerTim, An Acuris Company Aug 2016 - Mar 2018London, Gb• Deliver the value proposition of trade ideas and the TIM network to buy-side and sell-side firms• Provide training and new feature updates to sell side clients• Communicate the recent developments of new and existing Buy-side Alpha Capture programs• Prospect new sell side & buy side firms to join the TIM network• Discover, design, and deploy projects in Customer Success, Marketing and Operations• Assist is application, technical and administrative issues that clients face -
Account ManagerZephyr 2015 - 2016White Plains, New York, Us• Worked with financial advisors using Informa's asset allocation product suite• Manage and develop meaningful relationships with customer base• See opportunities to improve customer performance and leverage new products and solutions • Retain existing client base and develop pipeline through up-sell and cross-sell prospecting -
Associate, Client DevelopmentS&P Capital Iq 2014 - 2015New York, Ny, Us• Provide tailored client service to gain user acceptance and integrate offerings into client workflow• Monitor product usage to ensure client retention and identify upsell opportunities• Coordinate with Sales Reps in account planning and renewals -
Analyst, Client DevelopmentS&P Capital Iq 2013 - 2014New York, Ny, Us -
Associate Account ExecutivePrinceton Power Systems 2012 - 2013Lawrenceville, Us -
Men'S Soccer Graduate Assistant CoachOhio Dominican University 2011 - 2012Columbus, Oh, Us
Aj Mueller Education Details
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Ohio Dominican UniversityGeneral -
Ohio Dominican UniversityGeneral -
Dublin Jerome High School
Frequently Asked Questions about Aj Mueller
What company does Aj Mueller work for?
Aj Mueller works for Ion
What is Aj Mueller's role at the current company?
Aj Mueller's current role is Global Co-Head of Client Development Operations and Product Specialists.
What schools did Aj Mueller attend?
Aj Mueller attended Ohio Dominican University, Ohio Dominican University, Dublin Jerome High School.
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