Managed products in a $2M wholesale divisionOversaw and ensured excellent customer service for the wholesale division by offering a superior productDirected all aspects of coffee production beginning with green bean purchasing to roasting, packaging, and distributionEstablished and forecasted the operational budget for the roasting/distribution center Calculated cost of products to analyze against budget projectionsTightly managed raw material costs by closely following market trends and entering into contractual agreements on coffee futures as warranted helping to make quarterly profits more predictableSupervised 15 full-time employees and ensured that service standards were metFormulated all of the standard operating procedures for roasting and packaging, daily logs, and recall managementManaged and ensured quality assurance throughout the organizationCoordinated direct store delivery schedules for 2500 customers annually Designed and implemented the layout of a 12,000 square foot facility to insure an effective and efficient work environmentReported directly to the owners of the organization

Responsible for the management and operations of a 40,000 square foot warehouse and roasting facilitySupervised 30 full-time employees and ensured that service standards were metAdvised CEO and board of directors on a wide range of strategic and business planning, finance accounting, and corporate development and acquisition activitiesReduced costs by $300,000 annually through new vendor sourcing and purchase negotiationsForecasted and analyzed annual budgets for a $13M organizationGenerated a 4.05 turnover rate which netted $3.3M in sales Negotiated all purchases made through various vendorsConducted annual inspections for the Organic Certification to the Department of AgricultureDeveloped and implemented a variety of training and tour sessions to improve the overall functions of the organizationDesigned, organized, and implemented the transition to a centralized distribution companyCreated and implemented new products throughout the organization

Coordinated and developed a Point of Sale and Warehouse Management systemIdentified and implemented new products to be distributed and sold within 45 retail locationsContinued to supervise 13 retail stores with a yearly revenue of $5MLed the development and execution of 6 store openings from design and layout of the stores to developing and implementing a training program for all employees, while creating forecasting models, and new store proceduresAdvised and assisted the Executive Vice President in all decisions for a $8M retail divisionTroubleshooter for all technical issues

Supervised and overlooked 13 retail stores throughout PA, NJ, DE, and DC with a yearly revenue of $5MDeveloped communications strategies and marketing promotion plans, while ensuring excellent customer serviceIncreased weekly same store sales from 15% to 20% during the position heldDirect supervision of 13 store managers while interaction with 140 store employees throughout the retail stores

Directed and coordinated all aspects of banquet events for attendance of 6 to 1,000 on site and up to 1,500 off premises Devised and communicated new and current initiatives to full-time, technical service, and part-time employeesFacilitated all phases of employee development, including hiring, developed a new training manual for supervisors, and improved the quality of service standardsFormulated and implemented motivational techniques to maintain staff moralAccountable for high standards of presentation and quality serviceImprovised and substituted when necessary because of unforeseen circumstances, in a manner that maintained quality assurance and customer satisfaction

Devised and communicated new and current initiatives to full-time, technical service, and part-time employeesCreated a new IMPACT training manual for new managersResponsible for all phases of employee development, including taking full responsibility for all hiring and improving the quality of service standardsMaintained financial, purchasing, scheduling records, and prepared the analysis of productivityAssisted the Manager with all phases of business functions