Aj Trellopoulos Email & Phone Number

Wilmington, Ma

Wilmington, Ma

Wilmington, Ma

Lowell, Ma

Establish and improve QA processes, ensuring that the team is using industry best practices.Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.Act as key point of contact for all release engineering processes in development and QA.Lead and mentor QA team members.Develop and execute test cases, scripts, plans and procedures (manual and automated).

Lowell, Ma

Document business requirements for various projects, including software changes and system enhancements. Accurately translate business requirements into system functionality requirements.Collaborate with developers, engineers, and clients to establish the technical vision and analyze trade-offs between usability and performance needs.Own individual project process including requirements, documentation, QA testing, and support activities.

Boston, Ma

Maintained a master Confluence space for requirements on all areas of the site: front-end pages, back-end content creation, ad sizes and positions, responsive image sizes, URL structure. Managed the Confluence software (spaces, page templates, and user group settings) for all of Boston.com and BostonGlobe.com.Trained team members on Confluence to document requirements and vendor contact info.Notified the various stakeholders, project managers, and developers on requirements changes and completion. Reviewed business requirements with product managers and developers in weekly meetings. Contacted stakeholders when requirements sign-off is needed to start development work.

Waltham, Ma

Documented business requirements for software changes and system enhancements.Collaborated with developers, engineers, and technical support to analyze tradeoffs between usability and performance needs.Owned individual project process including requirements, documentation, QA testing, and support activities.Attended user and industry conferences to build customer relationships and to present upcoming enhancements.

Waltham, Ma

Responsible for identifying, prioritizing, documenting, and resolving technical issues. Supported end users via phone and email with product questions.Maintained high customer satisfaction through successful and timely resolution of technical and functionality questions.Ran queries in SQL Server 2008 to diagnose software problems and generate reports.Thoroughly researched, documented, and escalated system issues as needed.Oversaw case queues of other technical support representatives. Served as point person and coordinator for all issues needing escalation.

Manchester, Nh And Everett, Ma

Loss Prevention:Prevented product theft and loss.Helped customers with general store questions.Geek Squad and Geek Squad Senior:Assisted customers with service/repair issues, discussed product with customers to determine product problems and service requirements. Answered questions regarding product installation and operation.Correctly and fully completed repair tags for all product lines, verified proper paperwork, and documented items included with unit.Provided training and guidance to other Geek Squad employees.

Military Police team leader; duties included providing homeland security and completing security missions overseas.Earned various awards for excellent service, as well as an Honorable Discharge at end of service.

Bachelor Of Science, Business Administration (Management Information Systems Concentration)

Master Of Business Administration, Technology Management Concentration

High School