Arun J. Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Played a pivotal role in collaborating with IT teams and MSP clients, managing technology and executing complex projects. I was responsible for providing top-notch technical support, managing complex IT infrastructure, and delivering project excellence. While ensuring customer retention by by demonstrating a high level of professionalism and technical expertise focusing on the needs of each client and consistently met or exceeded pre-established service level agreements (SLAs). ➢ Achieved an average CSAT score of 93% or higher.

New York City Metropolitan Area

Greater New York City Area

Provided day to day remote and onsite technical support for customers with their IT related issues in the Windows Domain environment which utilized computers running both Windows and Mac operating systems as well as supporting various cloud based services which included e-mail services like: Office 365, Intermedia, Rackspace etc. Also providing support for various User software like: Microsoft Office suite, Google Apps suite, Adobe Creative Cloud and hardware like: Android/iOS devices, VOIP phones etc.➢ Consistently Achieved an average CSAT score of 98%➢ Average time for ticket resolution was within one hour

New York, Ny

Provided software and hardware technical support for our Autodesk and 3D Systems customers promptly resolving any issues they may have with their software or 3D Printers using my troubleshooting knowledge in information technology and electronics. Also supporting our internal company staff with their technology needs and ensuring they can work optimally and efficiently.➢ Directly supported 20+ clients in the NYC metro area➢ Over 90% of cases resolved on day one

Jersey City, Nj

While working closely with project managers, communicated to over 10,000 users in the North American region notifying them of their hardware refresh deployment date for the desktop hardware refresh project and provided answers to user inquiries while escalating issues to the correct department. Also successfully trained colleague to share duties and act as alternate.

Brooklyn, New York

As the sole IT support personnel for McKinley JHS, I supported a campus of 800+ Windows laptops/desktops and 120+ Apple Macs, providing tech support for over 120 users which comprised of a staff of Teachers, Faculty, and Principals (VIPs). I also managed the campus network and peripheral equipment like printers, scanners, fax, projectors and SMART boards; regularly performing diagnosis, advanced troubleshooting and resolution working with DOE helpdesk and vendors.➢ Refreshed operating systems of over 600 Dell, HP and Lenovo computers during a 6 month period.➢ Provisioned 200+ new desktops/laptops according to campus specifications and guidelines.

• Organized and maintained the electronic supply for better access to equipment.• Deployed repaired electronics to various departments.• Filed equipment repair forms.

A.A.S, Electro-Mechanical Engineering Technology

B.T, Computer Engineering Technology