Ajit Kumar Email & Phone Number

Bengaluru, Karnataka, India

As an Installation Manager for WA, NSW, and SA, I have spent the past six months expertly overseeing the installation process across these Australian territories. My role involves ensuring customer satisfaction and the timely completion of projects. I manage the maintenance of sales and installation data on a daily basis, ensuring projects are executed efficiently and effectively. Additionally, I facilitate smooth operations, coordination, and cooperative communication between customers, technicians, and other departments.

Vadodara, Gujarat, India

For the past 21 months, I have served as the Installation Manager negotiating with Solar Engineers for WA, QLD, SA, and ACT, overseeing the installation process across Australian territories with a focus on ensuring customer satisfaction and timely implementation of the projects. Through my dedication to service excellence and adept management of multiple teams across various locations, I consistently deliver high-quality results. This commitment to excellence was acknowledged in September 2022 when I was honored with the prestigious 'Service Excellence Award' for my exceptional performance, effective communication, and proactive problem-solving approach

Vadodara, Gujarat, India

Since joining Office Beacon LLC as a Senior Customer Service Executive in October 2013, I have successfully taken on diverse responsibilities and excelled in various roles. My experience includes making B2B calls to drive business in the Promotional Product Industry, managing orders and processing within the E-Comm department, and ensuring timely delivery. I have also demonstrated strong communication skills by attending incoming and outgoing calls, addressing customer requests, and generating invoices. In December 2017, my expertise was recognized when I was selected as a company trainer, a role I held for 18 months before transitioning back to E-Comm. As an accounting generalist, I have been handling US accounts since May 2019. From March 2020, I have also managed top US Brand accounts, supervising operations and attending client calls to ensure smooth functioning and excellent service delivery.

Vadodara, Gujarat, India

During my tenure at Encircle Exports India Ltd from May 2009 to December 2012, I excelled in my role as a Senior Executive for Customer Service. My responsibilities included approving declined checks, maintaining daily correspondence with merchants and banks, and accessing the Federal database (ACCURINT) containing sensitive and confidential information. I was also instrumental in preparing weekly and month-end reports for administration, showcasing my attention to detail and organizational skills. As a team leader, I fostered the overall development of team members, assisting them in handling irate customers, and nurturing their interpretation skills. A testament to my leadership and dedication, I was able to achieve a remarkable 40% increase over the management's set goal for the entire team during the period from May 2011 to May 2012.

Gandhinagar, Gujarat, India

At Etech Global Services, from October 2005 to February 2009, I thrived in my role as a Senior Executive for Outbound Sales, where I focused on B2B calls and successfully converted prospects into sales for Birch Communications, AT&T, and BellSouth. Utilizing my leadership skills, I guided team members and ensured compliance throughout the sales process, fostering a strong and cohesive team. My dedication and hard work were recognized when I became the top performer in Outbound DSL sales in May 2008.Additionally, I handled Inbound Sales and provided technical support for BellSouth DSL internet service customers, showcasing my versatility and commitment to customer satisfaction. As a proactive member of the Seed Team, I researched new sales opportunities and helped streamline campaigns with clients like BellSouth, AT&T, and Birch Communications, driving growth and success for the company.

Graduate In Business Administration, Business, Management, Marketing, And Related Support Services

High School Diploma

Diploma In French Language