Customer Service Associate
Kochi, Kerala, India
Service Delivery Operations Associate | Sutherland | November 2019 - July 2023As a dedicated Service Delivery Operations Associate at Sutherland, I had the privilege of supporting esteemed clients, including industry giants such as Amazon and AT&T. My role involved meticulous coordination and seamless execution to ensure optimal service delivery. I actively contributed to the success of projects, demonstrating proficiency in client relationship management, strategic problem-solving, and effective collaboration with cross-functional teams.Key Achievements:• Orchestrated client support for Amazon and AT&T, delivering exceptional service and fostering strong client relationships.• Played a pivotal role in optimizing service delivery operations, enhancing efficiency and client satisfaction.• Demonstrated adaptability and resilience in a dynamic work environment, consistently meeting and exceeding performance targets.• Collaborated with cross-functional teams to streamline processes, contributing to a more agile and responsive operational model.