My experience working for profit and not-for-profit organisations is an asset to this position - Manages research and development of programs and activities to facilitate introduction of the Cameroon Project Into Specialty Coffee Mocha Joe's Coffee Company's Program• Maintain correspondence with roasters in the United States and farmers in Cameroon• Oversee the development of a business plan for the Specialty Coffee Cameroon Project- Determine the environmental impact of this project the rural communities• Develop and implement a marketing program for the Specialty Coffee Cameroon Project• Liaison with existing partners and creates new partners for the project• Advise Mocha Joe's Coffee Roasting Company on the different development stages of the project• Develop a fundraising strategy and to oversee fundraising realized the objectives of the project• Work closely with the existing Mocha Joe's team to integrate the new project to the company• Research for potential donors (foundations, companies, individuals), and write letters of inquiry• Search for other ways of income such as organizing events and developing new activities.

• Passionately connect and build rapport with a variety of customers and their changing needs at the same time "Committing to being there" for our customers. • Intelligently research customer’s accounts and provide prompt resolution to customer inquiries with appropriate and accurate information. Offer appropriate advice on customers’ needs, promoting appropriate products and services where applicable. • Where applicable, communicate with customer to bring resolution to unpaid accounts and follow up in a timely manner to ensure customer satisfaction, take promise –to-pay in accordance with company policy• Up-sell and cross-sell products and services to customers every call to enhance customer experience.• Maintain diplomacy when dealing with upset customers and escalated customers’ complaints through appropriate channel to management when unsuccessful to negotiate mutually satisfactory resolutions• Directly interact with Rogers Channel Partners, including technicians, retail partners, dealers and outbound sales agents in a professional manner to facilitate and support partner requirements to enhance Rogers’s business position.• Responsible for guiding dealers with Rogers’s offerings; provide support for online and self serve applications; negotiate solutions that address both client and business needs; Guide dealers to achieve sales and new product offerings; and update customers records.

• Research on possible projects assign in the department by the Director.• Process payment of all credit card bills as well as check payment from vendors for the department .• Provide daily administrative support to all department staff• Assemble and maintain data files (electronically and manually).• Assist in budget planning and reviews of the department • Scheduling appointments, logistical support, travel arrangement and maintain correspondence with partners and vendors..• Draft correspondence, record minutes of meetings.• Any other tasks that may be assigned

Integrated Conservation and Development Program• Lead visioning in the economic development arm of the organization, lead the creation of Community Banks within resources limited communities as well as creation of farmers’ cooperative societies.• Lead the social science research program by supervising and working with staff involve in socio-economic research and land use planning • Develop and execute cultivation and solicitation strategies for each major donor and prospective donor assigned, ensuring regular and systematic contact by appropriate partners. • Prepare and submit reports in conjunction with field staff and as require evaluates and develops curricula for ongoing and new projects, as needed. • Participate in proposal development (information gathering, program design, staff recruitment, and writing); identify/assist with follow up on new program and funding possibilities.• Refining the monitoring and evaluation plan in conjunction with the national coordinator and international M&E coordinator and contracted research institute• Working with project staff to review tools that are used to monitor village level activities during the entire M&E cycle, suggesting revisions and updates or adaptations to the project or country context. • Investigating impacts and effects of ERuDeF programs in the field through village visits and participation in program evaluations. • Assisting program staff in synthesizing and analyzing baseline studies, monthly• Conducting trainings for key field staff on Excel, report writing, participatory interview, data analysis, graph and chart-making computer programs and data collection techniques.• Communication of results to donor and internal stakeholders through the creation of PowerPoint presentations, brochures.

• Community need assessed programs.• Facilitate community Master Plan visionary process.• Facilitated the elaboration of Village Development Plans and community mapping.• Develop microfinance intervention when necessary in the different villages.• Produce monthly monitoring and semi-annually evaluation reports.• Develop village banks interventions and recommend to the Program Director.• Lead supervisor for interns and researcher and project staff.• Undertake travel as may be required for the development of new programs;• Contribute to project support, marketing and other unit/divisional activities in ways which tap special expertise or experience, e.g., sectoral, geographical.

• Prepare monthly, quarterly and annual financial reports• Oversee budgeting of projects and programs • Prepare financial reports for donors following donor guidelines • Provide training programs for field staff on financial reporting and basic budgeting.• Organize, track, and update databases and documentation for all financial reports. • Lead research on the development of a microfinance scheme for impoverishes communities.• Lead community outreach and mobilization program.• Monitor project timeline and contract requirements to ensure that all contract deliverables are met on schedule.