Lease Manager Expansion H&M India - Handling portfolio of 64 Operational H&M stores PAN India related to Landlord communications, Relationship building, Space discussions, optimizations and commercial discussions. And also responsible for finding new locations.

Area Facility Manager - H&M India

>Work together with the Area Team to keep the store up to date and well informed of all administrative policies and routines.>Handling Large format Retail Store 20,000 sq ft to 50,000 sq.>Responsible for Profit & Loss of the Store.>Responsible for Internal Audit of Stock Movement.>Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.>Maintains store staff by recruiting, selecting, orienting, and training employees.>Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent. >Train and educate the staff and management teams on administration and Routines procedures. >Communicate all accounting and cash handling routines and policies within the store. >Keep the team up to date with relevant news and changes.>Prevent stock loss by verifying reduction and garment transfer routines to ensure correct bookings.>Communicate with the relevant people in the business (e.g. Accounting, Payroll department, IT, Controlling, Security). >Report any mistakes, losses or improper practices and follow up in the correct manner.>Support the sales in store by encouraging efficiency through best practice.>Ensure the correct key handling procedures are adhered to by all staff and management.>Decision-making ability and sense of responsibility.

>Providing help and advice to customers using your organization's products or services.>Communicating courteously with customers by telephone, email, letter and face to face.>Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.>Handling customer complaints or any major incidents, such as a security issue or a customer being treated ill.>Issuing refunds or compensation to customers.>Keeping accurate records of discussions or correspondence with customers.>Analyzing statistics or other data to determine the level of customer service your organization is providing.>Producing written information for customers, often involving use of computer packages/software.>Writing reports analyzing the customer service that your organization provides.>Developing feedback or complaints procedures for customers to use.>Improving customer service procedures, policies and standards for your organization or department.>Meeting with other department heads to discuss possible improvements to customer service.>Being involved in staff recruitment and appraisals.>Training staff to deliver a high standard of customer service.>Leading or supervising a team of customer service staff.>Learning about your organization's products or services and keeping up to date with changes.

>Store Audits>Induction training>Drawing up a training plan>Managing budgets>Producing materials needed for training>Working with training providers to develop suitable content for the courses>Deliver training

>Developing effective induction programmes and recruitment>Conducting appraisals.>Devising individual learning plans.>Producing training materials for in-house courses;>Managing the delivery of training and development programs.>Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.>Ensuring that statutory training requirements are met;>Lead the team towards achieving targets.