Client Advocate
CurrentProvides support and communications with NeoGenomics clients (physicians and medical staff) and couriers as well as serves as the point of contact for internal customers such as territory business managers (sales), medical staff, operations, and senior management with regards to specialized diagnostic oncology testing via excellent verbal and written communications utilizing a variety of technology tools. Consistent recipient of “Kudos” in recognition as a top performer in key areas such as call quality, adherence, ready for clients, talk time with clients.✔ Schedule supply orders, routine specimen pickups and NFO (Next Flight Out) pickups for STAT/Acute cases✔ Provide client medical staff with case status to include estimated completion dates of testing and “problem holds” where we request to obtain additional outside patient reports, clinical history, or specimen that meets the requirements for testing ordered. ✔ Entry and documentation of test order updates (add-ons and cancellations) with the utmost care and accuracy to meet patient needs.✔ Transmission of test results and as needed, aid in facilitating the connection of “path to path calls”, calls between client physician and NeoGenomics physician to discuss patient case.✔ Provide test information/availability and specimen requirements to include obtaining medical approval for non-validated specimen✔ Patient advocacy and upholding the protection of patient protected health information
