I thrive on converting ambiguity into strategic vision, creating value for the businesses I work for and our customers. A leader in product vision, strategy, and execution of SaaS payment solutions — my work enables seamless, secure, and scalable transactions across the globe. Throughout my career in tech, which includes a decade of product management at a large organization, I’ve become adept at driving technology platform product strategy, leading cross-functional teams, and enhancing product performance while retaining and growing customer bases.Some career highlights include:•Launching a worldwide platform status portal as seen on status.cybersource.com to exceed customer SLAs on outage communications•Building a portfolio of Saas Platform resiliency capabilities that helped retain major customers and preserving over $200M+ in revenue by improving authorization success rate•Winning new business as part of sales request for proposals that generated over $100 million in revenueAs a director of product at VISA I drove vision, strategy and execution with data analysis to address SaaS platform stability issues to reduce outages and improve uptime by launching a portal. The platform wasn’t stable enough and top customers were threatening to leave which would have impacted payment volume by 25%. I was tasked with improving platform stability and reliability so customers could process payment transactions with confidence. I conducted an outage data analysis, assembled a core team of global SMEs and crafted product strategy encompassing multiple performance & reliability workstreams. The goal was to deliver an MVP within six months by collaborating across global TPMs and development teams. The results included:•Rolling out an entire series of portfolio features in 3+ years •A reduction in outages by 50%•Improved uptime consistent with 4 nines’ •Adoption of status page by 1M+ external users streamlining outage communication When I’m not working on a strategic vision, I enjoy spending time with my family, watching sports, hiking or researching passive investment vehicles.
