Ajay Ahuja Email & Phone Number

San Jose, Ca, Us

End-of-Life (EOL) Policy ImplementationSpearheaded the implementation of Cisco's pioneering EOL policy across a diverse engineering organization.Demonstrated strong compliance with 96% adherence across a wide product range.Cross-Functional InitiativesManage critical EOL-related initiatives impacting Supply Chain, Compliance, Refurbished Products, Legal, Sales, and more.Continuous improvement efforts have yielded an average annual cost reduction of $54 million across the product portfolio.Comprehensive Oversight: Last Time Buy strategies, Quoting & Booking rules, Exceptions and Escalations, and integrating Acquired products.Our streamlined RFP process unlocks ~$800 million in potential annual revenueStrategic Thinking and InnovationSoftware Lifecycles Introduction: Introduced Software Lifecycles to align Cisco's product suite with compliance frameworks and set clear customer expectations.Visionary to Execution: Seamlessly transition from strategic concepts to flawless execution, prioritizing value-delivering tasks.Our efficient support processes and Effective tooling, generated $145 million in revenue bookings while ensuring CSAT remains high.Award-Winning Customer Champion: Driving Innovation in Stakeholder Engagement, Recognized by Peers for Numerous Solutions. Created a customized process that unlocked ~50 million in Bookings.Leadership and CultureProfessional Growth: Impactful tenure with achievements, embracing change, integrity, and a culture of trust and mutual respectTeam Unity: Known as "CEO" (Chief Entertainment Officer) for promoting team bonding, empathy, and fun eventsPersonal Commitment and TeamworkLife Beyond Work: Actively involved in coaching sports, technology, and robotics, reflecting a commitment to teamwork and collaborationDedication to Growth and Innovation: Unwavering dedication to professional and personal development

San Jose, Ca, Us

Strategic Partnerships & Revenue Growth:Negotiated customer contracts with account and legal teams for EOL and RFP products, enabling over $1.5 billion in annual revenue.Led cross-functional teams to capture multi-million dollar revenue opportunities through innovative EOL strategies.Operational Efficiency & Transformation:Streamlined product EOL processes across various departments (engineering, sales, service, etc.) for improved efficiency.Spearheaded the adoption of new tools and processes, reducing policy rollout time by 50%.Led a small team to support 20,000+ users across diverse business units and global sales theaters, maintaining a >98% SLA.Collaboration & Change Management:Successfully managed EOL operations for key acquisitions, ensuring smooth integration for all stakeholders.Championed change management initiatives to facilitate process improvements and adoption.Expertise & Leadership:Developed and implemented comprehensive EOL programs, managing roadmaps, dependencies, and risks.Created and maintained valuable resource repositories for program stakeholders.Led a Tiger Team with Supply Chain to enhance LTB and Service Mapping processes.

San Jose, Ca, Us

Vendor Management & Global Collaboration:Successfully managed the vendor relationship with IBM/Rational, leading a global team to deliver Cisco's Requirements Management (RM) solution, resulting in a 150% increase in tool adoption year-over-year.Scaling and Efficiency:Managed the industry's largest ReqPro installation, supporting 2,000+ active users with a 5% quarterly growth rate.Led the elicitation, prioritization, and deployment of all requirements for a scalable and high-performing RM solution, serving both Shared and Global teams.Process Optimization & Cost Savings:Developed a Requirements Management Plan (RMP) and core metrics, ensuring compliance with TL9000/ISO standards.Implemented process workflows and security policies, leading to a 10% reduction in defects, saving $8-9 million annually.Automated manual integrations between Cisco tools, boosting engineer efficiency by 25% through improved traceability.Subject Matter Expertise & Knowledge Sharing:Provided expert input on user training and VODS for project teams.Conducted internal audits to guarantee project compliance with ISO/TL9000 requirements.

Gathered Requirements & Defined Processes:Led workshops (JAD sessions, interviews, Q&A) with stakeholders to elicit requirements for crucial business projects like Retail Optimization Incentive, Pilot Underwriting, Retail Branch Restructuring, Core Credit Services, and Disaster Recovery.Defined and documented new system processes for these projects using Rational RequisitePro, ensuring efficient implementation.Enhanced Compliance & Collaboration:Supported the PMO on the SOX project, meticulously managing issues, risks, and action items.Collaborated with the compliance team to integrate new regulations (HMDA & Section 32) into system requirements, ensuring adherence to compliance standards.

Master'S Degree, Electrical And Electronics Engineering

Bachelor'S Degree, Electrical And Electronics Engineering