Aja J. Watson, M.Ed. Email & Phone Number

Atlanta, Ga, Us

Hampton Roads, Va, Us

● Configure and deploy project initiatives affecting Member Services and cross-function teams communicating through CRM technologies. ● Manage and maintain users, profiles, permission sets, security settings, and roles as it relates to end users and development teams● Create documentation, maintain standardization, and look for ways to improve processes & procedures continuously● Collaborate with Business Owners and Team Members to implement CRM functionalities and solutions that assist in customer retention and gains.● Provide support to Salesforce users to resolve issues and errors● Perform analysis, administration, troubleshooting, problem resolution, and testing● Import and export data using Data Loader● Coordinate and communicate release schedules for introducing new components from a sandbox environment into the Production● Refresh Salesforce Sandbox environments● Implement and follow all testing and deployment procedures

Hampton Roads, Va, Us

• Document and manage sprint work with Agile Methodologies (Jira/Confluence)• Write Requirement Documents for Small Projects and Implementations• Develop, facilitate, and provide SharePoint education information and virtual training for site owners, power users, and customer's existing support staff• Configure, create, manage, and modify SharePoint sites, permissions, pages, lists, libraries, web parts, and workflows as SharePoint Site Administrator• Design and modify Nintex Forms and Workflows, and KWizCom forms• Review, evaluate, clean up, and consolidate SharePoint sites and subsites to prepare for the O365 SharePoint migration• Manage SharePoint features at the site collection and subsite levels• Provide SharePoint solutions for business requirements, tasks, incidents, and enhancements• Analyze problems and/or requirements to ensure root need is defined and understood to develop solutions• Research, analyze, test, and apply best practices to manage content and support model• Provide Microsoft SharePoint and Office Tier/Level 3 (T3/L3) application and technical support, content management support, customer support, and escalations reported in ServiceNow and Jira.• Develop, maintain, and implement project test plans, test strategies, test scripts, test scripts, and system specifications• Utilize O365 Teams for meetings and methods of communications along with WebEx

• Assisted the project lead with accomplishing project deadlines with deliverable schedules and answering questions• Analyzed Business Requirements and Functional Specification documents of the Project• Created, and updated Business Requirements Documents and Functional Requirement Documents• Created related business documentation including test plan, test scenarios, and test cases• Responsible for creating test cases, executing and documenting results, and reporting statuses• Performed Functional Testing, System Testing, Regression Testing, UAT• Monitored and tracked Software defects/bugs using Defect testing tools like JIRA• Practiced creating and validating the data in the system using SQL queries• Identified and created user stories, test scenarios, and test efforts in Jira

An IT professional with extensive experience in information technology and instructional training. Grant has experience in SharePoint (2007, 2010, 2013) administration and functional support, Nintex Workflow, KWizCom forms, Microsoft Office Product (2010, 2013 & 365), InfoPath, training and development, adult learning, Tier/Level 3 (application, customer, and technical) support, website design and management, and Adobe Photoshop.

• Created a public facing website• Built a SharePoint 2013 collection• Created a SharePoint 2013 subsite• Created and load custom list templates• Created a SharePoint 2013 workflow for the custom list• Managed site content and permissions• Analyzed, troubleshoot, and resolved SharePoint end user issues• Promoted to Jr. SharePoint Consultant

Charlotte, North Carolina, Us

• Assisted end users and support team members with SharePoint 2010 tool adoptionby authoring help documentation• Provided Microsoft SharePoint and Office Tier/Level 3 (T3/L3) application and technical support• Provided comprehensive incident support for customers both in-person and remotely, including rapid problem resolution followed by root cause analysis with a focus on proactive prevention and knowledge transfer• Supported Service Level Agreements relevant to SharePoint availability• Configured new SharePoint 2010 sites and sub-sites as directed by the business• Developed and maintained business and technical documentation required to support and sustain SharePoint solutions• Developed training materials and procedures, and trained users in the proper use of SharePoint, InfoPath, Nintex Workflows, and Microsoft Office applications• Developed and maintained Einstein solutions for SharePoint issues for users and Help Desk Support• Conducted and facilitated SharePoint training and knowledge transfer sessions for administrators, end users, and managers• Implemented innovative solutions, modifications and enhancements to technical instructional delivery and presentation methods based on best practices• Designed custom Nintex Workflows and InfoPath forms• Developed and maintained SharePoint 2010 application and user support guides and instructions • Managed Microsoft and Metalogix cases for SharePoint application support• Migrated and coordinated Microsoft Public Folders to SharePoint sites• Acted as interim support team lead for six months; provided teammate support and guidance on troubleshooting SharePoint and Microsoft Office issues individually and with customers• Developed test scripts and performed testing for Windows 7 operating systems and Bundle application and component upgrades• Provided application, technical and configuration support for Microsoft Office SharePoint WSS & 2007 sites and administrators, and workstations

Charlotte, North Carolina, Us

• Coordinated, created and managed work plans related to Maximo environment builds and refreshes• Developed C# applications process improvements• Developed training materials and provided training sessions for the migration process• Provided technical support for objects migrated via ChangeMan DS• Assisted developers with issues or questions related to the migration process or schedule• Developed and enforced detailed strategies and processes related to the Migration Process, Service Level Agreements, Support Models and/or team for Release 1 and Release 2• Migrated, tracked, maintained, and provided technical support for objects via ChangeMan DS

Charlotte, North Carolina, Us

• Provided technical, configuration and customer support• Administered servers for installation, configuration, deployment, and application updates for workstations• Developed C# applications and scripts for process improvements, client applications installation and applications execution• Created work plans for application implementations, transitions, upgrades, and technical procedures• Created diagrams of new and existing application architecture• Provided, collected, corrected data for Sarbanes-Oxley• Coordinated server upgrade to W2k3 and reinstalled Corptax ETS, Property Tax, and Power Tax applications• Applied United States and Canadian PeopleSoft Tax Updates for Human Resource Management System (HRMS)• Upgraded and supported the Technical Architecture. Resolved technical issues for Tax, Financial, and PeopleSoft applications.• Created diagrams of new and existing application architecture• Setup users and permissions in People Soft Application• Cleaned up online PeopleSoft access for users and reduced Resource Access Control Facility (RACF) groups in Time-Sharing Option (TSO) on the IBM Mainframe

• Supported the teacher in the implementing the established curriculum and/or lesson objectives• Assisted students individually and in groups with learning activities, homework, study sessions for tests and End of Grading (EOG) testing• Applied real life and common core methods to teach math and make learning fun individually and in group settings

• Tutored elementary, middle, high school, college and graduate students in Basic Math, Pre-Algebra, Algebra, Pre-Calculus, Calculus• Assisted students with learning activities, homework, study sessions for tests and exams

Bachelor Of Science (B.S.), Computer Science

Master Of Education (Med), Education Administration/ Education Management

Certification In Basic Website Design