Andrew Aken, Phd, Cissp Email and Phone Number
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Embarking on my journey in IT, I initially thought I knew everything I needed to know after getting my Bachelor's in Computer Science. After my Master's, I realized there was a lot more that I needed to learn. However, after my PhD, I came to the realization that I didn't know jack. This marked the inception of an extraordinary adventure in the ever-evolving world of technology, shaping a wild and wonderful ride through the realms of IT innovation and leadership.Navigating the complexities of IT, I've embraced the role of a creative thinker who values Emotional Intelligence (EQ), coordination, and flexibility within the workplace. While understanding the significance of fostering a harmonious work environment, I'm unafraid to make tough decisions when the well-being of the company or employees is at stake. My consultative expertise encompasses implementing organizational strategic initiatives, crafting information security architecture, spearheading Zero Trust implementation, conducting Cybersecurity maturity assessments, overseeing risk management, and conducting forensic analysis. These qualities have been integral to my professional journey, ensuring a balanced approach to leadership and decision-making.As a former professor, I mastered the art of translating complex technical concepts into clear business strategies. The skills cultivated in academia—communication, collaboration, and fostering continuous learning— seamlessly integrate into the professional realm.They say laughter is the best medicine, and I inject a healthy dose of humor wherever I go. Whether it elicits groans or brings smiles, I've long held the belief that a touch of humor sparks innovation and collaboration.I am an avid woodworker, musician, and singer (my stage is now relegated to Thursday night karaoke). I also find solace and inspiration in gardening, landscaping, and exploring new cultures through travel.Connect with me if you'd like to learn more about my story or pick my brain—I welcome your connection or DMAreas of Expertise:Strategic Thinking | Communication & Persuasion | Presentation Skills | Business Strategy | Critical Thinking | Innovation | Budgeting & Financial Management | Team Building | Vendor Management & Negotiation | Information Security | Network Security | DevOps | Technology Planning | IT Strategy | IT Infrastructure Design & Implementation | ITIL & IT Service Management (ITSM) | Cloud Migration | Enterprise Architecture Digital Transformation | Cloud Computing | Cloud Migration | Product Development, Product Management, & New Product Rollout
Qks Group
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- qksgroup.com
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Vice President - Information Security And It NetworkingQks GroupSt. Louis, Mo, Us -
Chief Information Officer (Cio) And Virtual Chief Information Security Officer (Vciso)Docdrew, LlcTulsa, Ok, Us -
Chief Information Officer (Cio) / Virtual Chief Information Security Officer (Vciso)Docdrew, Llc Aug 2015 - PresentTulsa, Ok, UsDocDrew is a start-up consulting company & MSP providing Cybersecurity & IT leadership, Enterprise IS Infrastructure, Database Design & Optimization, Data Analytics, and Training. • Pioneered a vendor-neutral cloud-based Zero Trust Maturity Model assessment SaaS platform, ZeroTrustMaturity.org• Author of The Security Awareness Pixie series of children's books about online safety: https://www.amazon.com/dp/B0CWDGCMCG?binding=paperback• Establish & continuously monitor cybersecurity policies and procedures• Developed policies and incorporated technologies for utilizing Artificial Intelligence (AI) in business processes• Designed & developed custom intrusion detection & prevention IDS/IPS, incident response, and SIEM systems• Conduct forensic analyses to identify and respond to security incidents and perform root cause analysis• Conduct penetration tests & vulnerability analysis of systems and applications, report findings, & provide remediation plans• Led DevSecOps posture & policies for in-house software development and COTS software (focus on OWASP top 10 remediation)• Implement Identity and Access Management (IAM) and Single Sign-On (SSO) systems with MFA• Lead teams to complete system audits resulting in 100% compliance with requirements• Establish maintenance plan, hardware standardization, upgrades & investments policy to exceed SLAs• Identify technology trends and make suggestions to optimize systems & processes to organizational leaders• Fearlessly report project outcomes to the executive team, demonstrating transparency and definitive decision-making• Build, develop, & manage applications built on AWS and Google Cloud Platform• Used Kali, Nessus, Metasploit, Wireshark, Snort, Splunk, Tor, Burp Suite, SQL, PHP, Shell Scripting, PowerShell, GIT, VMware, Hyper V, Linux OS, Windows Server, Active Directory, Cisco IOS, MS Exchange Server, MS SQL Server, MySQL, Apache, IIS, AWS, Azure, AJAX, REST, SOAP, CSS, & JavaScript -
Vp It | Vice President Of Infrastructure TechnologyFox Rent A Car Aug 2021 - PresentTulsa, Ok, UsLed transformative IT strategies utilizing emerging technologies aligned with business goals. Drove innovation through dynamic policies in IT, cybersecurity, & procurement. Ensured operational resilience with active & historical monitoring. Managed IT operations, fortified security, & reduced technical debt through agile change management. Fostered global collaboration in IT and security operations.• Catalyzed a global IT transformation, cultivating excellence in systems by building Service Desk, Network, DevOps, and Security teams; empowering personnel to manage tools, applications, and technologies independently• Modernized IT Service Management resulting in 50% improvement in response time & 100% customer satisfaction• Bolstered and guided global audit processes by leveraging data analytics; advised on and implemented targeted remediation efforts in a matrix environment, culminating in 100% compliance with all regulatory requirements• Spearheaded a zero trust assessment and roadmap driving a substantial 20% increase in ZT maturity and reducing cyber risk by 24%• Spearheaded containerization and CI/CD pipeline on AWS cutting server costs by 60% and accelerating release times by 75%; boosted efficiency, cloud security, and scalability for SaaS, API, mobile, and web application servers• Slashed IT budget by 20% by building strong vendor relationships & partnerships and effective vendor negotiations• Established, managed, and tested Disaster Recovery (DR) and Business Continuity Plans (BCP)• Initiated project to harden all servers and workstations with the CIS Benchmarks and ZT as the baseline• Collaborated with counterparts at Europcar to develop and implement our global IT & cyber security strategies• Successfully opened 4 new retail locations on time and under budget increasing our footprint by 14%• Palo Alto Prisma Access, Imperva WAF, Bitdefender XDR, Okta, Druva, Dynatrace, Darktrace, Google Workspace, AWS, O365, JIRA, Confluence, ServiceNow, Rapid7 -
Public Speaker In Zero Trust, Cybersecurity, It Infrastructure, Leadership, & The Skills GapFreelance Jan 1998 - PresentRecent & relevant speaking engagements:• Avoid ‘zero trust’ in your new framework - 06/21 - Zero Trust Interactive Forum invited panelist• IAM in a Zero Trust world - 05/21 - IDM DACH invited speaker• Guilty until proven innocent? Zero Trust in practice - 04/21 - teissTalk lead guest• What is Zero Trust and why should I care? - 10/20 - Invited speaker at the Armed Forces Communications & Electronics Association conference• User Behavior Analytics & The Zero Trust Approach - 9/20 - Guest on a Veriato podcast• Avoiding attacks and breaches with Zero Trust security: Identifying and minimizing the barriers to successful implementation - 9/20 - Panelist at The European Information Security Summit (teissR3)
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Graduate School Adjunct Professor Of Business Information TechnologyMinot State University Aug 2011 - May 2022Minot, Nd, UsTaught graduate school course in Systems & Network Administration online. -
Assistant Professor | Business Information TechnologyMinot State University Aug 2010 - Aug 2011Minot, Nd, UsDesigned, developed, and taught online and on-campus undergraduate and graduate courses in Client Server Databases, Database Administration, Managerial Communications & Technical Writing, and Network Management (including Green IT).• Utilized my passion and vision to design a new Management Information Systems curriculum (based upon my dogs-it web content data mining application for job ad analysis) which was subsequently adopted - Minot State's MIS program is now one of the top 10 in the nation• Worked with Energy industry to research the region's attitudes towards their impact on society• Liaison to Energy Economics and Finance program• Deployed and configured a Microsoft SharePoint server• Donated hardware to create a telecommunications and networking lab -
Chief Information OfficerTweezzle Corp Sep 2020 - Sep 2021Tweezzle is a PE-backed start-up virtual training and edutainment platform for people to learn from subject matter experts in security, privacy, and compliance in the banking & financial sector through the experts’ knowledge, expertise and real-life experiences. At tweezzle, we translate what are often complex topics, into easy-to-understand language with key takeaways in 15 minutes or less!• Built our IT and security infrastructure from scratch on Google Cloud Platform (GCP)• Led the development efforts for creating our Education as a Service platform
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Zero Trust Lead Technical ArchitectTwitter Oct 2020 - Jun 2021San Francisco, Ca, UsTechnical lead/architect shaping the larger Zero Trust Network Architecture strategy and vision at Twitter. Zero Trust advocate and evangelist to corporate executives and cyber security workforce.• Developed Zero Trust Maturity Model to assess current & future ZT maturity and it’s quantitative risk reduction and mapped them to ISO 27002 and internal controls• Performed independent assessment of current ZT maturity, future goals, and the gap analysis• Developed roadmap to increase Zero Trust maturity by 362% with an estimated cyber risk reduction of 54.1%• Developed use cases and evaluation criteria for multiple cyber security projects -
Advisory Specialist Master | Cyber-Security Consulting ManagerDeloitte May 2019 - Aug 2020Worldwide, OoLeadership role and trusted advisor in engagement planning, crafting scopes of work (SoW), responding to requests for proposals (RFP), developing organizational strategies, implementing strategies, leading proposal developments, and internal & external strategic alignment. Identified and evaluated complex business and technology risks, risk management & controls to mitigate those risks, and opportunities for internal control improvement.• A leader in Deloitte’s research and development of their Zero Trust Point of View & ZT Maturity Model• Developed maturity assessments and roadmaps for ZT implementations for clients• Leader in the closing of multiple sales opportunities (over $565K in my first 9 months)• Successfully built international engagement teams which led to additional Fortune 500 client engagements• Developed understanding of clients' business environment and basic risk management approaches• Developed information security strategies & plans based upon security standards as well as leading-edge standards (e.g., Zero Trust, SASE, SOAR, CASB, DevSecOps, NIST, CIS, PCI, HIPAA, etc.)• Utilized knowledge of business processes, risk management, IT controls, business & IT management processes, and market trends for client engagements• Built and nurtured strong client relationships becoming a trusted advisor• Member of the Google Cloud Platform (GCP) security team (BeyondCorp)• Developed Minimum Security Baseline for AWS & Azure cloud environments• Worked with evaluating and/or implementing cyber-security vendor solutions from Palo Alto Networks, Cisco, ServiceNow, Zscaler, Guardicore, Netskope, Okta, VMware, Splunk, Google Cloud, AWS, Azure, & others• Brought client back online following ransomware attack (no ransom paid) and remediated systems to prevent it from happening again• Worked with clients in life sciences, hospitality, telecommunications, energy, defense, financial services, government/public sector (GPS proficiency badge), & manufacturing -
Cyber Security ResearcherSynack Red Team Nov 2018 - May 2019Austin, Tx, UsMember of the Synack Red Team which is a private freelance cybersecurity research team comprised of some of the most sought after security researchers in the world. The Synack Red Team conducts web application, mobile application, and host infrastructure penetration testing engagements. I am also a member of the Synack Veterans Cyber Program. -
Assistant Professor | Cyber Security & Management Information SystemsNortheastern State University Aug 2011 - May 2018Tahlequah, Ok, UsBringing my diverse and extensive knowledge of Information Systems and Cyber Security from the private sector to the classroom in order to develop the next generation of IS professionals. To that end, I designed, developed, and taught online, blended, and on-campus courses in Cyber Security, Business Communications & Technical Writing, Advanced Microsoft Excel, Systems & Network Administration, Business Database Management Systems, and Management Information Systems (including SAP), Systems Development LifeCycle (SDLC)Some of my accomplishments include:• Selected as the Best Professor in Information Systems by the World Education Congress• Worked in inter-disciplinary team to develop a new Cyber Security degree program• Designed, developed, and taught courses covering penetration testing, Security & Compliance Frameworks (including PCI DSS, HIPAA, HITRUST, SOX, NIST 800-3 Essential Body of Knowledge (EBK), ISO 27001, GDPR, CCPA), database security, and CISSP prep• CIO Panelist at Oklahoma IT Symposium seeking to inspire them to adopt Green IT strategies• Active in recruitment, retention, community service, and IS curriculum development• Successfully completed Quality Matters (QM) Applying the QM Rubric and Peer Reviewer Course (PRC) certifications and applied the QM principles to improve content, delivery, learning objectives, and performance outcomes to my courses• Utilized Blackboard, Moodle, Banner, SDLC, Agile, PHP, Ruby on Rails, Java, Python, C, XML, Flash, AJAX, ASP.NET, C#, JavaScript, CSS, HTML5, SQL, MS SQL Server, MS Office, PowerPoint, Excel, SPSS, Windows Server, Linux, SAP, Adobe Creative Suite, VMware, Kali, Nessus, Netcat, Bash Shell Scripting, Metasploit, Msfvenom, Maltego, theHarvester, Nmap, Nikto, Wireshark, Arpspoof, Dnsspoof, Ettercap, SSLstrip, Hydra, Bkhive, John the Ripper, Social Engineering Toolkit (SEToolkit/SET), Burp Proxy/Burp Suite, w3af, Immunity Debugger, Smartphone Pentest Framework, Multifactor Authentication (2FA/MFA) -
Course Developer / Technical Writer / InstructorNew England College May 2012 - Mar 2017Henniker, Nh, UsTechnical curriculum writer for a scalable e-learning course in Object-Oriented Development using Java for remote, instructor-led delivery on SCORM compliant learning management system (LMS)• Curriculum designer for course• Selected textbook and other course materials• Recorded audio and video for weekly lectures• Created engaging progressive assignments building off of each other and developed exams• Developed weekly interactions through discussion board assignments and multi-media to keep students engaged• Taught Object-Oriented Development class remotely and provided timely feedback for each assessment• Developed metrics to analyze student performance and used analytics & feedback to make course improvements -
Senior Systems ConsultantTouchstar Feb 2015 - Aug 2015Tulsa, Oklahoma, UsTransportation & logistics company for Oil & Gas companies• Developed customized code for integrating clients’ back office enterprise applications into our enterprise apps• Optimized multiple databases improving performance by up to 70%• Created custom stored procedures under tight client deadlines• Quick turnaround on database optimization saved an existing customer and led to increased sales• Utilized SQL, MS SQL Server, DB profiler, SSRS, C#, .NET, Scrum, JIRA -
Director Of ItMicahtek May 2014 - Feb 2015Broken Arrow, Oklahoma, UsAn outsourcing company for non-profit call center, fulfillment, third-party logistics (3PL), and IT infrastructure on an IaaS/PaaS cloud platform• Developed and implemented strategic policies to improve system performance, stability, and security• With no budget, proactively developed standardized security in depth systems including SIEM, ID/IP/IR systems to protect assets• Instrumental in establishing, documenting, maintaining, and troubleshooting PCI security compliance & reporting• Developed call center simulator and smartphone application prototype to monitor contributions & sales• Managed and maintained applications built on Amazon Web Services (AWS) cloud platform• Established maintenance plan and hardware standardization, upgrades, and investments policy• Established procedures and conducted custom and automated penetration tests of systems, networks, and users• Built resilience into our IT & cybersecurity infrastructures -
Senior Security, Systems, & Infrastructure ConsultantMicahtek Aug 2012 - May 2014Broken Arrow, Oklahoma, Us• Project manager for design and implementation of a multi-site data center and private cloud including voice & data networking and servers• Developed and managed server & network monitoring systems to ensure systems adhere to performance standards• Established and continuously monitored IT security policy and procedures to protect confidential information• Conducted forensic analyses to identify and remediate security incidents and perform root cause analysis• Implemented wiki to improve internal documentation, processes, desktop support, IT systems, and knowledge sharing• Virtualized multiple systems to improve manageability and reduce energy consumption by over 60%• Optimized & reorganized databases to improve performance and resolve critical problems • Utilized Kali, Nessus, Metasploit, Wireshark, Snort, Tor, PHP, Shell Scripting, PowerShell, GIT, VMware, Hyper V, Linux, Windows Server, Active Directory, Cisco IOS, Exchange Server, SQL Server, WSUS, RDP, Office365, MySQL, Apache, IIS, AWS, Azure, HTML5, WordPress, AJAX, RESTful, SOAP, JavaScript -
Senior Database Application ConsultantHelmerich & Payne Feb 2012 - May 2012Tulsa, Ok, Us• Analyzed, enhanced, and optimized inventory management system in 1 month less than scheduled timeframe• Improved application performance by 90% and decreased storage requirements by 95% • Utilized TSQL, DDL, DML, ERDs, Normalization, VBA, MS SQL Server, MS Access, C#, .NET, Citrix -
Research ProgrammerUniversity Of Illinois At Urbana-Champaign Oct 2009 - Jan 2011Champaign, Il, UsPrincipal software engineer of experimental interactive automated writing assessment software (Assess As You Go Writing Assistant now known as CGScholar). • IT Project Manager of cross-functional teams collaborating in the development of SOA automated essay assessment and computerized adaptive testing (CAT) software utilizing Artificial Intelligence (AI) and Natural Language Processing (NLP)• Responsible for planning & designing application• Responsible for programming, evaluating, testing, implementing, and documenting systems software• Collaboration among multiple academic units and the private sector eliciting and implementing customer feedback from students and teachers• Participated in development of scholarly publications and presentations• Primarily utilized SPSS, PHP, C/C++, C#, .NET, SQL, Java, Ruby on Rails, Python, XML, DHTML (HTML, JavaScript, CSS), MySQL, MS SQL Server on Linux and Windows Server platform -
Lecturer & Instructor | Mis & ItSouthern Illinois University Aug 2002 - May 2009Carbondale, Il, UsDesigned, developed, and taught courses including Introduction to Java Programming, Web Programming & Scripting Technologies, Installing and Upgrading Computer Systems (A+ prep), Technical Communications (Microsoft Office), Computing for Business Administration, Intro to IT (including Business Communications), Agile methodologies, Systems Development Lifecycle (SDLC), Advanced Web Applications Development, and Web-Based Business Applications Technologies.• Developed web-content data mining application (dogs-it) extracting and analyzing skills from 5+ million job ads• Co-authored research paper accepted for publication in IEEE Software, “Mining for Computing Jobs”, based upon data collected with dogs-it• Consistently achieved excellent student evaluations• Incorporated Active Learning components into instructional design• Served on the Recruitment and Curriculum Development committees• Migrated the School of Law’s proprietary Microsoft SQL Server databases to Oracle for the new Banner Student Information System in less than half of the scheduled time• Codified the framework for the CHUNK software development methodology and published it in the peer-reviewed Journal of Internet Commerce as “CHUNK: An Agile approach to the SDLC”• Developed a theoretical model for continuous improvement for technology-oriented degree programs and instruments to test that model• Modified the GlobalEyes CRM software to be used as a Learning Management System (LMS) at the University• Worked with the graduate school on its migration to a new Student Information System (SIS)• Awarded the Outstanding Term Faculty of the Year (nominated all 3 years I was eligible)• Favorite student evaluation comment, “The standard by which excellency is measured”• Utilized PHP, Java, SQL, DHTML, MS Office Suite (Excel, Word, PowerPoint, Access), Microsoft Dynamics AX ERP, Oracle, SPSS, Agile, SDLC -
President & Chief Information Officer (Cio)Globaleyes Telecommunications, Inc. Feb 1997 - Jan 2008Founder and Chief Information Officer (CIO) for a start-up facilities-based local telephone company (CLEC) with land-line and wireless services and a large regional Internet Service Provider (ISP). • Created highly reliable data center & telecommunications infrastructure (over “5 nines” uptime – 99.9993%)• Increased coverage area by 69X and reduced telecommunications costs by 75% in first year of telco's operations• Merged and/or acquired (M&A) other ISPs and telecom carriers & successfully integrated into our systems.• Established & monitored our Cyber Security policies & procedures and our Security Operations Center (SOC)• Managed the SOC providing 24x7 monitoring and incident response• Developed and tested Disaster Recovery and Business Continuity plans• Oversaw selection & implementation of all technologies to ensure that they met requirements for the organizations' strategies• Recruited, trained, & coached senior network administration, customer service managers, & software development employees• Project manager for development of custom ERP system including integrated Customer Relationship Management, Operations Support System, IT Service Management, and Time & Attendance• Effectively lobbied at federal and state government levels for changes to the telecommunications environment• Audited processes and reporting to ensure regulatory and legal compliance with all state, federal, and industry agencies• Managed capital budget and finances subsequent to reorganization and moved the company back into profitability• Negotiated favorable contracts with GTE/Verizon, SBC/Ameritech/AT&T, vendors, employees, and customers• Featured on front page of the St. Louis Post-Dispatch• Acquired other ISPs to expand customer base and merged their systems into ours• Oversaw a large customer service and technical support call center• Implemented Diversity, Equity, & Inclusion (DE&I) and Corporate Social Responsibility (CSR) policies & practices. -
Senior Software EngineerHughes Defense Communications May 1996 - Feb 1997Developed components for and maintained Department of Defense software utilizing the Ada programming language. • Troubleshot and maintained the Advanced Field Artillery and Tactical Data Systems (AFATDS) application• Refine technical inputs to system design, CONOP, and troubleshooting playbook artifacts• Author product build and integration guides as well as various levels of operational and system view diagrams• Secret security clearance• Worked towards internationalization of software -
Chief Technology Officer | Director Of DevelopmentThe Corporate Word May 1995 - May 1996CaLed the IT department focusing on the development of a software internationalization and document translation system using C/C++, VB, SQL, SDLC, and GUI design. • Created organizational strategy and budgets to develop and incorporate automation technologies into documentation & software translation and internationalization processes• Established processes and procedures for improving internationalization efforts• Worked directly with clients to train them on proper development standards and utilization of our services• Project manager for the development of IS infrastructure for internationalization systems• Trained, mentored, and led development and IT support personnel in an effective and efficient department -
Senior Software EngineerIbm Jan 1993 - May 1995Armonk, New York, Ny, UsWhen I initially started at IBM, I inherited a set of utilities used to build the National Language Versions (NLVs) of several applications developed by IBM. The source for these utilities was intentionally obfuscated by the original programmer to provide him job security. After I decoded the intent of the utilities, I rewrote them from scratch into a single system. Then, after proactively communicating with the stakeholders in the process (software developers, translation center managers, translators, and NLV department personnel), I added features to aid in the translation of the source and reuse previous translations. Eventually, I incorporated machine translation capabilities and WYSIWYG representations of the applications so that the translators could see the full context of the phrases being translated and completely re-engineered the translation and product build process. So, in the end I had developed and continuously enhanced a comprehensive software system used to aid in the development, translation, and creation of National Language Versions of software applications and their documentation running natively on OS/2 and Windows platforms. • Became a highly regarded leader in the internationalization community within IBM and the industry• Helped achieve concurrent world-wide general availability in 40 national language versions• Presented internationalization and globalization concepts at industry conferences• IBM Peer Award for recognition from my team members• 7 IBM Ideas Awards for operations innovations and process improvements• Utilized C/C++, Pascal, RPG, JCL, SQL, DB2, TM/2, AS/400, OS/2, Windows APIs
Andrew Aken, Phd, Cissp Skills
Andrew Aken, Phd, Cissp Education Details
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Southern Illinois University, CarbondaleBusiness Administration / Management Information Systems -
Southern Illinois University, CarbondaleComputer Science -
Southern Illinois University, CarbondaleComputer Science
Frequently Asked Questions about Andrew Aken, Phd, Cissp
What company does Andrew Aken, Phd, Cissp work for?
Andrew Aken, Phd, Cissp works for Qks Group
What is Andrew Aken, Phd, Cissp's role at the current company?
Andrew Aken, Phd, Cissp's current role is Vice President - Information Security and IT Networking.
What is Andrew Aken, Phd, Cissp's email address?
Andrew Aken, Phd, Cissp's email address is aa****@****tte.com
What schools did Andrew Aken, Phd, Cissp attend?
Andrew Aken, Phd, Cissp attended Southern Illinois University, Carbondale, Southern Illinois University, Carbondale, Southern Illinois University, Carbondale.
What are some of Andrew Aken, Phd, Cissp's interests?
Andrew Aken, Phd, Cissp has interest in Windows Server, Xdsl, Windows, Perl, Net, Visual Studio, Case Tools, Scm, Php, Dhtml.
What skills is Andrew Aken, Phd, Cissp known for?
Andrew Aken, Phd, Cissp has skills like Software Development, Leadership, Databases, Security, Database Design, Sql, Analysis, Public Speaking, Project Management, Business Intelligence, Higher Education, Data Analysis.
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