• Early stage startup: Product discovery focused on new market assessment for data products• Public safety tech company: Led research study across 100 product team members on building effective product equity training, presenting key findings to senior leadership on making product equity a key part of the product development process

Helping build the #1 network for Black PMs across the globe. Organized monthly in-person and virtual events to drive networking, community, and professional development for the Dallas chapter (50 members)

• Drove growth in account signups through streamlined signup flow and focus on data practitioners• Increased trial users by 30x by defaulting all new users to reverse trial experience and designed a new onboarding flow to increase engagement by 10% for users with commercial intent.• Launched 5 enterprise features (ex: access control) to remove key deal blockers and drive adoption within data teams• Led quarterly customer discovery sessions to identify opportunities and organize product trios to refine solutions

• Launch (0 to 1) B2B SaaS product to XX customers, $XXM ARR, XXX WAU and XXX% bookings growth. Focused on user onboarding, feedback and analytics infrastructure to drive satisfaction in initial usage of the product. • Created product strategy to expand TAM and corresponding roadmap to address criminal justice market• Achieved top performance rating (Top 25%) in both performance review cycles during my tenure

Facilitated 4 review sessions between Community Advisory Council & Product to drive community voice into products

Founding member of African American ERG for 60 employees. Established group charter, created annual OKRs, and recruited committee leads to execute on group goals. Created annual Black History Month programs (ex: blog series)

• Led the development and launch of the next-gen Customer Help experience, from prototype to production. New experience drove 5X speed improvements & delivers a fluid experience between customers and Support Engineers • Defined vision and execution plan to consolidate Elastic identity across 5 products/services, impacting 100K users

• Expanded responsibility & grew team from 4 to 15 engineers in hyper-growth environment (50%-70% annually). Responsible for CRM, ERP, and Data & Integration teams. • Successfully led the team in major systems rollouts of Service Cloud for Support organization (60 users) and Steelbrick for Field Ops organization (300 users). • Surfaced upsell deals to Sales Reps by combining CRM data in a novel way to drive $300K of incremental revenue• FY18 Elastic Outstanding Contribution Award winner for driving lasting impact at Elastic

•Worked as front-end developer on 15 person team bringing new product to market for a telecommunications firm• Created POC for luxury real-estate client to enable video chat with potential customers and integrate with w/Salesforce

- Created custom Lead conversion process with innovative UI to highlight existing records; reduced clicks for Sales team by 70%. - Earned "Superb" performance rating in Q2 2014; rated at 95th percentile among Googlers

• Led global project to redefine Google Apps trial experience, contributing via user research, design, and coding.• Led design for the platform to reduce quota planning time for 100 sales managers by 80%. • Won two operations Gold awards for successful execution on cross functional projects

• Performed in top 5% in peer group for customer satisfaction surveys (98% satisfaction rating for Q3/Q4 2011)• Improved documentation by authoring content for top issues; 80% of changes made a positive impact on contact rate

• Implemented an API using for a Fortune 500 retailer to allow selected partners to develop their own custom interfaces (ex: iPhone application)• Participated in the full SDLC on an internal team creating an application to allow the Management Team to better understand current/future utilization on a real-time basis• Integrated Twitter & Facebook APIs for an Interactive Marketing Agency to create a comment box that allows users to make comments that link back to their social media profiles• Researched websites to post whitepapers/blogs as a member of the Credera Social Media team. Our efforts generated ~20% of traffic to Credera.com in the initial 3 month period