Ajani Compton, Mpa Email & Phone Number

New York, NY, US

Newark, New Jersey, United States

Greater New York City Area

• Developed clear and concise content for Customer Care. Responsibilities:
• Reviewed requests from multiple channels for new content and create supporting materials that serve as the golden source for content replication globally
• Examine submitted feedback from internal and external stakeholders to update and improve the quality of all content
• Collaborated with Customer Service Project Management team to outline the creation of content for high priority product launches, upcoming sales and promotions, and other customer-facing items to provide both agent and.
• Produced animation videos to further support our content through visual instructions in navigating the Audible app

Greater New York City Area

• Managed internal and external documents for various websites. Responsibilities:
• Developed and maintained various Customer Care wiki pages.
• Created, updated, and retired content through by the requests from our internal stakeholders
• Experimented and executed on quick engaging ways to share information (i.e. videos, simulations)
• Provided input for policy validation requests to create/update process documentation for internal stakeholders

Greater New York City Area

• Responsibilities:
• Researched international policies for the World Public Sector Reports
• Obtained information from different Missions relating to the Public Service Awards
• Created and edit summaries on public reports and official documents
• Assisted in creating a training module focusing on negotiation and public institutions

Newark, New Jersey

• Provided administrative support for the Oncology Department through patient education, community engagement, and Health Administrative development. Responsibilities:
• Promoted the Cancer Center’s library through marketing strategies
• Created quarterly newsletters to inform the public on new information about the Cancer Center
• Organized patients’ information and distributed them to stakeholders
• Updated doctors' work schedules as needed
• Improved workflow by creating effective processes

Greater New York City Area

• Provided support by executing the Mayor’s education agenda and crafting an education policy for the City of Newark. Responsibilities:
• Developed a semester long research project in consultation with the Mayor’s Office and the office’s research needs
• Crafted a communications strategy for the partners and community members of the City’s education work
• Provided some administrative support as needed

Greater New York City Area

Paramus, New Jersey

• Provided support and counseling to my team to ensure that we reached our sales goals while also satisfying our customers' expectations. Responsibilities:
• Resolved customer issues
• Relayed advertising information to associates
• Assisted associates in achieving sales goals
• Maintained fluctuating demand and supply of products
• Balanced and logged weekly deposits

Paramus, New Jersey

• Assisted customers who were in need of information that will further their success in sports by providing athletic apparel.Responsibilities:
• Reported equipment malfunctions to management
• Completed cash and electronic transactions
• Sought new fashion trends and product knowledge
• Aided customers in locating merchandise

Master'S Degree, Public Administration

Activities and Societies: Pi Alpha Alpha

Bachelor'S Degree, Public And Nonprofit Administration, 3.8

Activities and Societies: Magna Cum Laude, Pi Alpha Alpha

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities, 3.0