Provide inside support for Regional Sales Rep by managing the customer order fulfillment process (order placement, fulfillment and shipment), while maintaining customer reports and accounts with up to date ordering information as well as bulk bag inventory. Manage inside sales accounts (personal accounts) by collaborating with customers to provide customized, unique solutions in an effort to lower customer packaging costs. Provide support to the Vice President of Operations in maintaining/growing the company’s social media presence.

Provided all operational and programmatic support while reporting directly to company owners. Collaborated with government programs, i.e. Medicare/Medicaid as well as case managers, to ensure that patients received proper supplies and service. Initiated and implemented cost-saving strategies while working with ownership to streamline operations and improve efficiency and productivity. Researched and initiated new marketing strategies and technology implementation, as well as identified new business and funding sources. Oversaw the work of the financial and accounting departments, including accounts payable and accounts receivable. Monitored subordinate team members’ work to ensure compliance with local, state and federal entities. Implemented strategic and tactical initiatives to improve profitability and facilitate company growth.

Oversaw all company-wide operations aside from billing while acting as the sole liaison between case managers, patients, doctors’ offices, and statewide Case Management Organizations on behalf of the company – resulting in a 6% increase in patient load over the course of a year. Processed all new patients from referral to the point of delivery to ensure timely receipt of medical supplies. Evaluated all necessary paperwork prior to Medicaid submission to ensure efficiency in the approval process. Helped implement an EMR database to increase efficiency and productivity. Increased profits by instituting cost comparison evaluations which lowered expenses by $5000/month.

Managed New Site Leasing process by acting as a liaison between Cassidy Turley, ACE Cash Express, and new landlords/management companies while managing Current Site Renewal process by acting as a liaison between Cassidy Turley and ACE Cash Express. Managed multiple excess space properties in regards to collecting rent, working with sub-tenants on repairs, defaults and general sublease questions.Created/maintained multiple spreadsheets and reports for ACE locations, excess space locations, legal document tracking and various other reporting requests made by executive level management as well as maintained store lease information and landlord contact information in AS400. Acted as a liaison between ACE Leasing Dept. and multiple ACE departments (including Legal, Licensing, RVPs, DMs, Executive Management, Accounting) and Landlords regarding lease questions, accounting questions, store repairs, defaults, violations, etc. Worked directly with Accounting Dept. to begin rental payments for all new store locations and new acquisition stores. Worked closely with the Acquisitions team to ensure proper paperwork is received for acquisition stores and all paperwork is loaded into SharePoint and rental payments begin on time.

Managed and coordinated various projects and initiatives created by the executive leadership team and performed administrative duties for the senior vice presidents, vice presidents, as well as the entire department (i.e. ordering office supplies, maintaining directories, travel arrangements and answering and directing phone calls). Planned and coordinated weekly, monthly and annual meetings for primary business lines, which included location scouting and working with outside vendors for entire meeting itinerary to ensure seamless flow. Tracked and processed all Capital Expenditure requests for the company. Created and input expense reports for executives as well as code and input invoices for payment.

Served as a central point of contact to solve technical and operational issues for customers through direct support, or by dispatching appropriate service crews to service locations. Managed regular service calls from receiving the initial call to completing the repair - coordinating the necessary parties including the customer, servicing branch, Brink’s technicians and/or third party technicians.Monitored priority emergency cash replenishment calls for appropriate service and close out. Placed outbound calls to individual cash branches to ensure proper close out information. Emailed appropriate contacts with all information regarding cash replenishment calls. Placed outbound service request calls to schedule vendor meets between Brink’s and second line service providers.

Provided customers with expert skincare consultations, demonstrations and informed them of proper cosmetic application and usage. Assisted counter manager with maintaining weekly and monthly numbers and implementing new ways to increase productivity through special events. Placed outbound courtesy calls to inform customers of new products, and remind them of product replenishment purchases. Maintained customer records of past purchases and product usage.

Served as a central point of contact to solve technical and operational issues for customers through direct support, or by dispatching appropriate service crews to service locations. Managed regular service calls from receiving the initial call to completing the repair - coordinating the necessary parties including the customer, servicing branch, Brink’s technicians and/or third party technicians.Monitored priority emergency cash replenishment calls for appropriate service and close out. Placed outbound calls to individual cash branches to ensure proper close out information. Emailed appropriate contacts with all information regarding cash replenishment calls. Placed outbound service request calls to schedule vendor meets between Brink’s and second line service providers.

Administrative assistant to President/CEO and Vice-President of company compiling reports, ordering office supplies, tracking hourly employees time and conducting daily office administrator duties. Answered inbound calls and directed to appropriate employees as well as organized and prepared for board meetings. Scheduled travel arrangements for executives and visiting investors.

Website Developer:Worked with the web site development and sales team manager to implement proper sales/service package offers. Placed outbound service calls for updates to client web sites. Assisted Web Site Sales/Design manager with daily duties (i.e. running reports, creating presentations for prospective customers, planning meetings with departmental heads, keeping minutes for weekly meetings).Quality Control Assistant:Assisted Quality Control Manager with daily duties (i.e. running reports, performing quality checks by placing outbound calls, recording minutes for weekly meetings).