Aja Walker Email & Phone Number

As a customer service leader and manager I have over 15 years experience in the customer service call center industry. I assisted customers with mobile device support including but not limited to full device setup, account management, basic to advance troubleshooting with over 90% satisfactory customer and internal surveys, while maintaining an exceptional standing on KPI’s. Assisted with training and mentoring of newly hired agents in lieu of permanent leadership role. I have lead teams of individual as small as four and as large as 1,500 in both in person and remote capacities. I approach leadership with an Affiliative style; embracing my team’s individual strengths while maintaining a high expectancy for output and excellence on all levels. I have over 10 years experience in social media content creation, marketing and analytics. I have spearheaded campaigns that saw astronomical growth over the period of 10 years. I created social media influencer and blogger entities and maintained content creation with engagement being the optimal driver. Used Hootsuite and other platforms to gather data to present analytics regarding growth and potential areas of concern across all platforms. I created, monetized and managed multiple websites and campaigns with focus on SEO that were successful in generating passive income. Recruited and managed four interns on content creation and development. Consulted with small businesses owners to implement entrance into social media marketing by educating owners on the advantages of an online presence that includes social media. I was instrumental in growing the social media presence for business owners by over 100% organically as well as created and informed owners of the benefits of paid advertisement and the potential R.O.II staffed and managed the greater Las Vegas field office for the 2010 Census. I was responsible for the staffing, scheduling, payroll, leadership and training of over 30 in-office and over 1,500 field agents. I created a streamlined successful lead generation template that lead to 100% training, meeting and ancillary space donation by the public. I was responsible for daily report generation that kept insightful data to show progress including but not limited to staffing and survey retrieval rate.As an executive administrative assistant I maintained the office and loan processing duties for loan servicing company. Daily activities included office management, loan procurement and underwriting duties. I also created, expanded and sustained lead generation database.