• Sourced candidates from various job portals such as Job Dice, Monster, Indeed, Career Builder, and internal databases to find the right candidates depending on work location, pay rates, skill sets, experience level, availability, and job profile. Worked with Healthcare clients. • Interviewed pre-qualified, negotiated offers, and closed hires.• Performed reference and gentility checks for contract positions.• Pre-screened candidates with detailed phone screens evaluating candidates' compatibility with specific job requirements, ensuring a right fit, prior to submission to the client.• Edited and reformatted resumes as per the client submission process.• Worked closely with client managers to ensure effective communications and timely resume submittals to achieve a high level of customer satisfaction.• Recruited for full-time, contract, and contract-to-hire opportunities.• Followed up regularly with candidates and customers to maintain relationships to build knowledge of needs and opportunities.

A Customer Service Specialist plays a critical role in ensuring customer satisfaction and maintaining positive relationships between a company and its clients. Their responsibilities encompass a wide range of tasks and duties aimed at addressing customer inquiries, resolving issues, and providing assistance. Here are some of the typical responsibilities of a Customer Service Specialist:• Develop a deep understanding of RBS's products and services to effectively communicate features, benefits, and usage guidelines to customers.• Adhere to regulatory guidelines and internal policies to ensure that customer interactions and transactions are conducted within legal and ethical boundaries.• Maintain accurate and comprehensive records of customer interactions, inquiries, and resolutions in accordance with the bank's record-keeping procedures.• Provide basic technical assistance to customers related to online banking platforms, mobile apps, and other digital services offered by RBS.• Handle escalated customer issues, striving to resolve conflicts and complaints in a manner that preserves customer satisfaction and aligns with the bank's best practices.• Gather customer feedback and insights to identify areas for improvement in RBS's products, services, and processes, and relay this feedback to relevant departments.• Stay updated on RBS's products, services, policies, and industry trends to provide accurate and up-to-date information to customers.• Identify opportunities to promote and recommend additional RBS products or services that align with the customer's needs and financial goals.