Ajay Apur Email and Phone Number
Experienced Product Manager, Consultant, and Software Developer with over 6 years of expertise in delivering top-notch products. My journey began as a trainee software developer, honing my skills in software development and consulting which laid the foundation for my multifaceted career.Key Competencies:- Product Management: Passionate about leveraging my 6+ years of experience in Product Consulting, Implementation, and Business Analysis.- Product Implementation Proficiency: Skilled in handling Proof of Concepts (POC) and managing large-scale implementations.- Project Execution: Strong grasp of SDLC, Agile methodology, Process and project Management for seamless project execution.- Problem-Solving: Proven expertise in mapping business processes and requirements, with strong analytical and technical skills to identify and implement innovative solutions.- Client Focus: Committed to providing comprehensive functional training to clients.I am dedicated to leveraging my diverse skill set to empower clients and create lasting enhancements in customer experience. Connect with me to explore how we can drive innovation and impact together.
Sprinklr
View- Website:
- sprinklr.com
- Employees:
- 2329
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Associate Product ManagerSprinklr Apr 2023 - PresentGurugram, Haryana, India
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Senior Consultant, Managed ServicesSprinklr Mar 2022 - Mar 2023Overseeing the implementations done by junior consultants and associates across various projects to ensure the timely delivery with the utmost quality.* Designed and deployed chatbots and automated agent workflows across multiple digital touchpoints, reducing inbound volumes by 18%.* Improved market rollout efficiency by 43% through configuration template development.* Conducted client-agency training workshop in London.* Onboarded 2500+ users for Telecom customer across multiple locations and business units. Oversaw workflow implementation for 2 business units.* Managed a distributed product for 1000+ dealers/outlets for Auto mobile customer.
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Consultant, Managed ServicesSprinklr Feb 2020 - Feb 2022Bengaluru, Karnataka* Manage and Implement configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform* Identify platform gaps, and optimize* Identify opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled* Maintain platform relevancy according to changes business needs* Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality* Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements* Ensure that every client derives the most value possible from the Sprinklr platform* Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts* Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
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Business Analyst, Software ImplementationSprinklr Jun 2018 - Feb 2020Bengaluru, Karnataka• Understanding the client’s business and configuring the product according to the client's needs once the sale is completed. • Ensuring that all client users are trained and educated properly and in a timely fashion.• Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur.• Ensuring that every client derives the most value possible from the implementation experience.
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Associate, Software ImplementationSprinklr May 2017 - Jun 2018Bengaluru, Karnataka• Designing and configuring the appropriate solution, so that all requirements are met and that client expectations regarding platform use cases and functionality are fulfilled.• Complete the execution of the software deployment in such a way as to anticipate future client needs or business requirements that may occur. • Ensuring that every client derives the most value possible from the implementation experience.
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Intern, Software ImplementationSprinklr Oct 2016 - Apr 2017Bengaluru, Karnataka• Learning and understanding the Sprinklr products along with implementation life cycle• Helping the Business Consultants in configuring the product from basic to advanced solutions including best practices • Multitasking on different assignments and coordinating with the Business Consultants from global teams US and Europe on various projects with different use cases.
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Trainee Software DeveloperPc Technology Pvt. Ltd. May 2016 - Aug 2016Hyderabad Area, IndiaTrained in Java Technology,Involved in Designing of basic GUI and Web Applications.
Ajay Apur Skills
Ajay Apur Education Details
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Kshatriya College Of EngineeringA -
Kakatiya Junior CollegeA
Frequently Asked Questions about Ajay Apur
What company does Ajay Apur work for?
Ajay Apur works for Sprinklr
What is Ajay Apur's role at the current company?
Ajay Apur's current role is Product@Sprinklr | Conversational AI | Generative AI | Consulting | SaaS.
What schools did Ajay Apur attend?
Ajay Apur attended Kshatriya College Of Engineering, Kakatiya Junior College.
What skills is Ajay Apur known for?
Ajay Apur has skills like Microsoft Office, Enablement, Social Media, Social Media Marketing, Html, C (Programming Language, Problem Solving, Digital Marketing, Sprinklr, Consulting, Software Implementation, C.
Who are Ajay Apur's colleagues?
Ajay Apur's colleagues are Yash Verma, Srivathsan Baskaran, Abhishek Sawant, Swathi K.s, Kramer B., Sabrina J., Kavya Arora.
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