Diagnose and resolve hardware and software issues on desktops, laptops, printers, and other peripherals.Assist users with system setup, software installation, and configuration.Troubleshoot and support network-related issues such as Wi-Fi connectivity, VPN access, and LAN configurationsMaintain an inventory of hardware, software licenses, and other IT resources.Track and manage hardware life cycles, from procurement to decommissioning.Proficiency in desktop operating systems (Windows, macOS, Linux), common office software (Microsoft Office Suite, etc.), and IT troubleshooting tools.Ability to diagnose complex technical issues and provide effective solutions. Assist in configuring, maintaining, and troubleshooting network systems.Basic knowledge of networking protocols (TCP/IP, DNS, DHCP).Familiarity with routers, switches, and firewalls.Understanding of network topologies and IP addressing.

Provide technical support to end-users, including troubleshooting hardware, software, and network issues. Installed, configured, and maintained desktops, laptops, printers, and other peripheral devices. Maintained support records and generated performance reports. Worked with IT teams and escalated complex issues as needed. Set up and configure new desktops, laptops, and software applications

Front End development using HTML, CSS, React Js, and React-native. Build responsive web pages. Used NodeJs, Express, NestJs, Nodemon with RESTful APIs for BackendDeveloped a Machine Learning model using Python, and Langchain Integrated external APIs to enhance the capabilities of the model.