Ajay Bhatia Email and Phone Number

1. Provided technical assistance and support to customers via phone.2. Diagnosed and troubleshooted technical issues related to hardware, software, and network systems.3. Guided customers through step-by-step troubleshooting procedures to resolve technical issues effectively.4. Escalated complex technical issues to appropriate teams or senior technicians for further investigation and resolution.5. Documented customer interactions, troubleshooting steps, and resolutions accurately and thoroughly in the system.

- Received, logs, triages, repairs, and routes support calls. - Provided end-user support and technical issue resolution. - Troubleshoot/repair of personal computer-based systems, access software, basic network devices, terminals, and printers. - Research vulnerabilities and attacks and suggest mitigation(s) and impacting factors for running servers. - Isolate cable problems at the desktops. - Setup and configuration of laptops and PCs. - Periodically update information security procedures, architectures, standards guidelines, and /or other technical requirements documents needed to advance information security.

Automation using ConnectWise Automate.