Ajay Bhatia Email and Phone Number

DMO Senior Associate - Digital Workplace - I served as a project manager overseeing the successful decommissioning of legacy tools including FAROS, IMAC, and Beatrice, and seamlessly replaced them with SNOW and Saviynt - I served the role of Track Lead in a pivotal project within the End User domain, aimed at enhancing customer satisfaction with each incident handled.- Successfully handling and closing the Process Escalation while strictly adhering to established quality and process standards set by both the company and clients.- Effectively overseeing SLAs and KM to guarantee timely and high-quality service delivery, consistently meeting or surpassing client expectations- Skilled in efficiently resolving incidents and problems, minimizing downtime and disruptions to business operations.- Supporting delivery leaders and customers for coordinating customer visits and board meetings to ensure effective project delivery.

DMO Senior Associate (Client - Volvo Group D&IT)Supporting compliance adherence, Service Assurance, and strategic Initiatives metrics for respective region, as well as assuring process effectiveness/awareness- Creating, validating & publishing reports/ metrics/ dashboards for respective Region (tools used: Power BI; Excel)- Supporting delivery leaders and customers for closure of actions & improving the overall compliance- Project governance/validation - Timeline analysis/validation scheduled in accordance with the governance framework - Action and closure follow-up - Data analysis- Tracking assigned tasks in strategic projects undertaken for the engagement and ensuring strict adherence to agreed-upon timelines

Project Title: Developing digital channels and undertaking business development initiatives for CSDTProject Brief:•To do competitor analysis and profiling organizations across diverse sectors•Conducted secondary research, compiling large datasets, analysing and interpreting public domain reports of the health ministry•Creating and handling social media platforms and running social engagement campaignsObjectives:•Generating market intelligence insights to facilitate business expansion opportunities •Assessing the impact of Covid-19 on key healthcare indicators such as DOTS registration, ANC, child and maternal health•Building CSDT's digital presence by developing Social Media channels & Website•Fostering social engagement initiatives and increasing visibility of CSDTDeliverables/ Recommendations:•Co-authored a research paper, assessing the impact of Covid-19 on healthcare sector across key indicators•Implemented a fund-raising campaign “Defend the Defenders” and raised two lakhs+ to help frontline healthcare professionals•Successfully ran social engagement campaigns for CSDT that drove a total of 3000 participation•Helped CSDT to build Competitor and Industry knowledgebase