Evaluated client feedback to brainstorm ways to improve products and provide quality customer serviceTrained new employees on company policies and strong sales techniquesMonitored competitor trends and market shifts to maintain company relevanceUsed knowledge of company products and services to recommend solutions to customersBuilt and established strong relationships with customers, enabling long-term partnershipsResponded promptly to customer queries to increase overall… Show more Evaluated client feedback to brainstorm ways to improve products and provide quality customer serviceTrained new employees on company policies and strong sales techniquesMonitored competitor trends and market shifts to maintain company relevanceUsed knowledge of company products and services to recommend solutions to customersBuilt and established strong relationships with customers, enabling long-term partnershipsResponded promptly to customer queries to increase overall satisfaction Show less

Provided technical support to customers for electronic devices and equipment, including troubleshooting, repairs, and installations.Demonstrated excellent customer service skills by ensuring customer satisfaction and resolving issues promptly.Maintained knowledge of the latest technology products and trends to provide accurate and up-to-date information to customers.Assisted in maintaining inventory levels and stocking shelves to ensure products were readily available for… Show more Provided technical support to customers for electronic devices and equipment, including troubleshooting, repairs, and installations.Demonstrated excellent customer service skills by ensuring customer satisfaction and resolving issues promptly.Maintained knowledge of the latest technology products and trends to provide accurate and up-to-date information to customers.Assisted in maintaining inventory levels and stocking shelves to ensure products were readily available for customers.Collaborated with team members to achieve store sales goals and meet performance metrics.Participated in installing, configuring, and maintaining hardware and software systems,ensuring that all end-users had access to the tools required to perform their jobs effectively.Conducted training sessions for end-users on various IT systems and applications, promoting the adoption of new technologies and best practices. Show less

• Maintaining extremely high level of Customer service experience• Managed the ticketing system as well .• Made a manual for new hires of all the IT related jobs that are done in the office which helped them learn quicker• Talked with customers over phone and helped them in resolving problems and also provided excellent customer service .• Was a reliable employee for the company• Managed Active directory and FTP site• Managed upcoming events and important meetings•… Show more • Maintaining extremely high level of Customer service experience• Managed the ticketing system as well .• Made a manual for new hires of all the IT related jobs that are done in the office which helped them learn quicker• Talked with customers over phone and helped them in resolving problems and also provided excellent customer service .• Was a reliable employee for the company• Managed Active directory and FTP site• Managed upcoming events and important meetings• Provided regular reports and network checkup . Show less

Managed new hire process from account creation and workstation build through deployment and user trainingDocumented Help Desk process and procedure in an IT manual to quickly bring new team members up to speedPerformed regularly scheduled checks of network health, server sanity, and backupCustomized all aspects of ServiceNow, following both ServiceNow and Fully Managed best practicesDeveloped simple to complex components on the internal facing ServiceNow instance under the… Show more Managed new hire process from account creation and workstation build through deployment and user trainingDocumented Help Desk process and procedure in an IT manual to quickly bring new team members up to speedPerformed regularly scheduled checks of network health, server sanity, and backupCustomized all aspects of ServiceNow, following both ServiceNow and Fully Managed best practicesDeveloped simple to complex components on the internal facing ServiceNow instance under the guidance of Senior Solution ArchitectsCreated and modified ServiceNow Scoped Applications, both for internal use as well as destined for the ServiceNow Store Show less