Ajay John Christopher M Email and Phone Number
As an Associate Operations Account Manager at RR Donnelley, I am responsible for maintaining and developing client-business relationships, providing high-quality service, and delivering creative solutions. I have over eight years of experience in client management, customer support, and procurement tech support, working with global clients in the financial industry.I have a strong understanding of RR Donnelley's products and services, and a proven track record of meeting and exceeding client expectations and SLAs. I have also demonstrated my leadership and communication skills by managing and motivating a team of 150 operators, coordinating the workflow, and ensuring quality and timeliness. I have travelled to Australia for three months to support the onshore team and brought in a new project related to procurement. I am proficient in MS Office, Adobe suite, and other tools, and I have obtained multiple certifications in diversity, inclusion, and belonging. I am passionate about delivering excellence, learning new skills, and collaborating with diverse teams.
Rr Donnelley
View- Website:
- rrdonnelley.com
- Employees:
- 28056
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Associate Operations Account ManagerRr Donnelley Apr 2023 - PresentChennai, Tamil Nadu, India
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Client ManagerWilliams Lea Apr 2015 - Apr 2023Chennai, Tamil Nadu, IndiaAs an Client manager I am responsible for maintaining and developing client-business relationships. I have a strong understanding of my company's products or services. I enjoy the challenge of developing creative solutions for existing clients, as well as pursue new clientele opportunities. I have the experience of travelling to Australia on a 3 month trip for supporting the Onshore team. Been part os a two member team that brought in a new project, pretaining to procurement, into process
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Work-Flow CoordinatorWilliams Lea Jul 2011 - Apr 2015ChennaiWith approximately 11,000 dynamic and enthusiastic employees worldwide and a 190-year history with 25 years of global BPO expertise.Williams Lea is a leading global BPO organization. At Williams Lea we provide printing services to the financial industry. In 2006 a majority stake in the company was taken by German postal and logistics company Deutsche Post, parent company of DHL.Where I StandWorking at Williams Lea, Chennai, India.With hardcore hands-on experience in working with Word, Excel and PowerPoint, Coordinate the flow of work from onshore and spread it across a team of 30 operators, who document the requests of the onshore team with Ms-Office tools, get the work done and send it back to the onshore team.Team Management, Queue Management, Deadline Negotiations, Quality Maintenance, Meet Clients SLA's, Records Maintenance.
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Project LeadSivisis Feb 2010 - Jul 2011Manage a Team of 20 members for Sales and Customer Support. Interview, Recruit and Train Customer Support Executives. Maintain Quality and Achieve Targets. Call Monitoring and providing feed back to the representatives. Daily, Weekly and Monthly Record Maintenance. Organize Team Meetings and outings. Maintain Client SLA’s
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Sr. Customer Support ExecutiveAllsec Technologies 2005 - 2010Chennai, India.Provide Customer Support to Customers of a credit card company in USA. Maintain Quality on the call. Adhere to ACH and ACW. Achive FCR on all calls. Attended and Completed high quality training for voice and accent. Managed top position in a team of 110 members for 5 consecutive months. Achived 100% Quality for more than 27 months. Acquired the Confidence of the Team Lead by maintaing 100% on Quality and Attendance. Managed quality reports for the Team Leaders when they are not available
Ajay John Christopher M Education Details
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Computer Science -
Mount Saint Joseph Mat. Hr. Sec School
Frequently Asked Questions about Ajay John Christopher M
What company does Ajay John Christopher M work for?
Ajay John Christopher M works for Rr Donnelley
What is Ajay John Christopher M's role at the current company?
Ajay John Christopher M's current role is Associate Operations Account Manager @ RR Donnelley | Client Services.
What schools did Ajay John Christopher M attend?
Ajay John Christopher M attended University Of Madras, Mount Saint Joseph Mat. Hr. Sec School.
Who are Ajay John Christopher M's colleagues?
Ajay John Christopher M's colleagues are Vincent Devito, Jennifer Vito, Hank Mowbray, Jessica Cherry, Billy Craver, Gerald Mickle, Brian Adams.
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