As an Cloud Support Engineer at Amazon indulged in conduction of in-depth troubleshooting and root cause analysis, enabling swift resolution of complex technical issues and minimizing downtime for clients critical applications and delivering comprehensive cloud support to clients, ensuring optimal performance, security, and scalability of their AWS infrastructure.

As an Associate Success Agent at Salesforce, I had the opportunity to work with some of the best minds in the customer relationship management industry. During my one-year tenure, I learned a great deal about how to build strong relationships with customers and how to deliver top-notch customer service.In this role, I was responsible for providing technical support to Salesforce customers and ensuring that they were able to use the platform effectively to meet their business needs. This… Show more As an Associate Success Agent at Salesforce, I had the opportunity to work with some of the best minds in the customer relationship management industry. During my one-year tenure, I learned a great deal about how to build strong relationships with customers and how to deliver top-notch customer service.In this role, I was responsible for providing technical support to Salesforce customers and ensuring that they were able to use the platform effectively to meet their business needs. This involved troubleshooting technical issues, providing guidance on product features and functionality, and proactively identifying areas for improvement.I was also responsible for monitoring customer satisfaction and ensuring that their feedback was heard and acted upon. This helped me develop a deep understanding of customer needs and how to deliver a great customer experience.Overall, my experience at Salesforce was incredibly rewarding, and I am grateful for the opportunity to have worked with such an amazing team of professionals. The skills and knowledge I gained during my time there have been invaluable in my professional development, and I look forward to continuing to apply them in my future endeavors. Show less