• Active member of Annual Operating Plan Team – Planning, execution and analysis for sales Team (2022-23)• Handling Renewals Team (10 RM’s) and increased 2 Cr revenue increase over 1 years and a remarkable retention rate surge from 42% to 55%. • Proficiently handled social media escalations, demonstrating adept crisis resolution and brand management skills.• Developed end to end onboarding communication (From call script to written communication) for different stakeholders like students, parentsand teachers.• Dynamic leadership in team management, setting and surpassing targets while ensuring exceptional customer service. • Orchestrated a high-performance team, driving daily and monthly goal attainment.

MBA for K J Somaiya Institute of Management Studies & Research with main focus area as Retail Operations and supply chain management

• Handling operations of 15 company owned outlets and 26 franchise owned outlets• Driving sales growth, Managing profit & loss, restaurant compliance• Maintaining relationship with franchise• Launching of new outlets

• Received trophy for max. 100% score in Mystery audit annually at Pizza hut at Pan India level• Won Pepsi contest in Pizza hut at Pan India level• To maintain balance among various head of P&L and generate profit• Ensuring budgets are met consistently through the predefined productivity norms within the defined costs, time and quality parameters• Handling customer concerns and wins back every customer • To plan and conduct local store marketing at store level and to implement national marketing schemes at the store

• Handling MDP program• Training team on home delivery operations• Training team on various reports generation and analysis• Team training and development

Achieved Rolex level 2 at Lokhandwala store, Domino’s pizzaAchieved C.E.O. challenge at Lokhandwala store, Domino’s pizzaAchieved highest monthly sale in Dec. 2006 while working at Lokhandwala store, Domino’s Pizza.

• Maintaining good rapport with the Distributor & Franchisees• Implementing various promotions• Maintaining high standards of Product, Service & Quality• Team training at outlet level• Handling new store opening process